Director, Franchise Operations

October 31, 2026

Job Description:

Serve as the primary strategic liaison between The Coca-Cola Company and Coca-Cola Southwest Beverages South Zone leadership
Drive performance across the full Coca-Cola portfolio within the CCSWB South Zone
Support profitable volume, revenue, transactions, mix, and share growth through territory priorities and accountable execution
Lead territory deployment of aligned commercial strategies and initiatives
Establish operational readiness, sequencing, ownership, and adoption within the assigned geography
Coach, influence, and support bottler organization execution excellence
Build and maintain executive-level relationships
Provide strategic input and fact-based insights for annual and long-range Joint Business Plans
Develop and activate contingency plans to protect business plan delivery
Expand territory potential through SOVI, CDE, innovation execution, and outlet-level commercial plan execution
Align Zone leadership, operations, sales, and frontline teams on priorities
Assess market potential and performance differences and recommend priorities and resource needs
Participate in weekly and monthly performance routines and drive follow-through
Identify root causes of performance gaps, agree corrective actions, track recovery, and escalate unresolved risks
Manage assigned discretionary budgets and recommend investment trade-offs
Identify execution and capability gaps and build capabilities with functional teams
Integrate customer, channel, marketing, finance, and supply-chain inputs into territory execution agendas
Maintain regular in-market cadence across the South Zone
Foster a Growth Mindset and drive continuous improvement
Model The Coca-Cola Company’s leadership behaviors

Requirements:

Bachelor’s degree in Business, Marketing, Management, or a related field
Master’s degree preferred
7 or more years in a CPG organization across sales, key account, franchise management, or operations
Responsibility for business execution within an assigned market or geography
Demonstrated success translating annual strategies into territory operating plans
Experience forecasting performance, managing customer or distributor relationships, and leading corrective actions that improve business results
Strong commercial and financial judgment
Experience with revenue and operating P&Ls, resource prioritization, selling, and negotiation in a complex franchise or entrepreneurial environment
Strong understanding of channel marketing, customer and outlet execution, syndicated research, and competitive analysis
Ability to combine data and frontline insights to identify execution priorities
Required to verify identity and eligibility to work in the United States and complete Form I-9 upon hire
Skills: Annual Business Planning, Business Plan Implementation, Capacity Planning, Channels Strategy, Contract Management, Customer Relationship Management (CRM), Distribution Operations Management, Financial Performance Management, Negotiation, Strategic Leadership, Teamwork

Benefits:

Medical, financial, and/or other benefits
Annual incentive reference value of 30%
Learning resources and management programs for continual skills and knowledge development
Access to global marketing leaders and emerging digital platforms and marketing insights
Relocation provided
Travel required at 26% - 50%

Back to blog

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...