Director – Prime Brokerage Client Operations
Job Description:
- Execute and oversee complex operational processes across the full trade lifecycle, from execution through settlement
- Serve as a subject matter expert for Prime Brokerage Client Operations, supporting Equity and Fixed Income products
- Investigate and resolve complex client and market breaks
- Drive root cause analysis and sustainable process improvements
- Identify operational risk in day-to-day activities and escalate issues with clear, data-driven recommendations
- Partner with global stakeholders across Operations, Business Units, Technology, and Risk & Control
- Contribute to and support global projects and change initiatives
- Provide clear, timely reporting and insights to senior management and key stakeholders
- Ensure operational procedures are accurate, current, and consistently followed
- Manage client-facing operational activities, including trade amendments, client queries, and reporting within agreed service levels
Requirements:
- Strong understanding of the end-to-end trade lifecycle, from execution through settlement
- Proven experience within Client Operations, including break and fails management
- Demonstrated ability to design, assess, and implement operational procedures and controls
- Deep subject matter expertise balancing client requirements against firm risk and control standards
- Ability to operate independently, set priorities, and resolve complex, non-standard issues with minimal supervision
- Strong risk awareness and control mindset
- Experience supporting or delivering operational projects and change initiatives
- Strong communication skills and ability to partner effectively with global stakeholders
- Proficiency in Microsoft Office applications
- Typically, 2+ years of relevant experience required; materially more experience expected at Director level
Benefits:
- Medical insurance
- Prescription drug coverage
- Dental insurance
- Vision insurance
- Health Savings Account
- Dependent Day Care Savings Account
- Life insurance
- Disability and other insurance plans
- Paid Time Off, including sick leave consistent with state and local law
- Parental leave
- 20 vacation days annually
- 10 paid holidays
- 401(k)
- Short/Long Term Disability
- Annual discretionary incentive compensation award may be available
- Relevant business unit incentive compensation plan, which may include a discretionary bonus component
- Other special perks reserved for employees
