Enterprise Support Specialist

October 5, 2026

Job Description:

Manage inbound support tickets across chat, email, phone, and SMS
Troubleshoot and resolve customer issues end to end with clear communication and follow up
Escalate complex or high impact issues with complete context and proper documentation
Deliver high quality, empathetic, and efficient customer support
Follow established workflows, processes, and quality standards
Partner with teammates and cross functional teams to resolve issues
Identify recurring issues and flag opportunities to improve workflows or documentation
Support DoorDash Commerce Platform products that help merchants grow through first-party channels
Report to the Senior Support Supervisor within the Merchant Success Operations team

Requirements:

3+ years of experience in Customer Support or Operations within a SaaS, technology, or online platform environment
Strong written and verbal communication skills
Experience handling customer issues end to end, including troubleshooting and follow up
Ability to manage multiple priorities in a fast paced, queue based environment
Sound judgment in deciding when to resolve independently versus escalate
Experience handling escalations or frustrated customers with professionalism and empathy
Familiarity with ticketing platforms such as Intercom, Zendesk, or similar systems
Strong attention to detail and ability to maintain clear and accurate case documentation

Benefits:

401(k) plan with employer matching
16 weeks of paid parental leave
Wellness benefits
Commuter benefits match
Paid time off
Paid sick leave in compliance with applicable laws
Medical, dental, and vision benefits
11 paid holidays
Disability and basic life insurance
Family-forming assistance
Mental health program
Flexible paid time off/vacation for salaried roles
Vacation accrued for hourly roles
Comprehensive benefits and perks including premium healthcare
Wellness expense reimbursement

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