Intelligence Analyst – West
Job Description:
- Drive high levels of customer satisfaction and maintain ownership over multiple customer relationships
- Triage and escalate noteworthy findings from Falcon Intelligence Recon to customers
- Guide customers through Falcon Intelligence Recon findings and provide subject matter expertise
- Serve as a cyber intelligence analytic interface between Falcon Intel Recon customers and the wider CrowdStrike intelligence team
- Represent customer needs to Intelligence and Engineering teams
- Convey customer feedback, feature requests, and satisfaction information to improve the product
- Manage multiple customers' Falcon Intel Recon modules
- Work PST hours
- Travel minimally to lightly, approximately 5%
Requirements:
- Working knowledge of cyber threat intelligence, all-source threat intelligence analysis, or intelligence collections and full familiarity with the intelligence lifecycle
- Good written and verbal communication skills in English
- Working knowledge of cyber threat intelligence terminology, key concepts, and analysis
- Basic understanding of dark and deep web ecosystems, including actors, forums, and leak sites
- Adaptability and willingness to learn new technologies
- Customer service attitude and willingness to help and problem-solve with customers
- Ability to operate independently and with little direction
- Ability to present and explain technology to people with less technical knowledge
- Proven experience utilizing AI technologies to enhance decision-making, streamline workflows and processes, improve efficiency and drive business outcomes
- Ability to thrive in a fast-paced, high-stress start-up environment and create customer solutions with limited resources
- Knowledge of data communication concepts and technologies, specifically email, networking, and enterprise security
- Ability to use AI tools and familiarity with application programming interfaces (API) as a delivery method for indicators and intelligence (bonus)
- Curiosity about how AI, machine learning, and autonomous agents can enhance darkweb analysis, intelligence analysis, and customer outcomes (bonus)
Benefits:
- Market leader in compensation and equity awards
- Comprehensive physical and mental wellness programs
- Competitive vacation and holidays for recharge
- Paid parental and adoption leaves
- Professional development opportunities for all employees regardless of level or role
- Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections
- Vibrant office culture with world class amenities
- Eligibility for bonuses
- Equity grants
- Health insurance
- 401k
- Paid time off
