IT Helpdesk Support Analyst

October 6, 2026

IT Helpdesk Support Analyst

London | Six Months Contract | £30,000 - £33,000

We’re recruiting an IT Helpdesk Support Analyst to provide hands-on technical support to colleagues across a busy London-based organisation.

You’ll take ownership of day-to-day support requests, from resolving hardware and software problems to setting up new users and deploying devices through Microsoft Intune. As the first point of contact for IT queries, you’ll need to be approachable, patient and confident explaining technical solutions to users with different levels of IT knowledge.

The role will include

Responding to IT queries by telephone, email, in person and remotely
Diagnosing and resolving hardware, software and application issues
Monitoring and managing support tickets through Freshdesk
Escalating more complex technical problems when necessary
Configuring and deploying endpoints using Microsoft Intune
Creating and managing user accounts through Microsoft Entra ID
Installing, updating and changing software
Preparing equipment and system access for new starters
Delivering software guidance and training in person and through Microsoft Teams
Supporting internal IT and cybersecurity awareness sessions

About you: You’ll have previous experience supporting end users within an IT helpdesk, service desk or desktop support environment. You’ll be a clear communicator with good troubleshooting skills and the ability to remain organised while handling several requests.

Experience administering Microsoft 365, Microsoft Intune and Microsoft Entra ID would be particularly useful. Knowledge of Microsoft Defender would also be beneficial.

This position is based in London and offers a six-month contract, working 35 hours per week from 9:30am to 5:30pm, Monday to Friday. Some flexibility to work outside these hours may occasionally be required. The contract includes 10 days’ leave.

If you’re interested and would like to find out more, please send your CV to Jennifer Palmer at IT Recruitment Solutions.

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