IT ServiceNow Administrator | Remote, USA

October 1, 2026

The IT ServiceNow Administrator is responsible for the day-to-day administration, configuration, maintenance, and support of the ServiceNow platform. This role will help ensure the platform remains stable, secure, and effective while supporting ongoing improvements to IT service management processes. The ideal candidate is a hands-on administrator who can independently manage standard platform needs, troubleshoot issues, and continue developing their ServiceNow knowledge How You'll Make An Impact <ul><li>Administer, configure, maintain, and support the ServiceNow platform and core ITSM capabilities.</li><li>Manage users, groups, roles, access, forms, fields, notifications, catalog items, and standard workflows.</li><li>Support Incident, Request, Problem, Change, Knowledge, and Service Catalog processes.</li><li>Troubleshoot platform and configuration issues and partner with technical teams on more complex problems or integrations.</li><li>Experience configuring forms, tables, fields, UI policies, business rules, workflows, Flow Designer, notifications, reports, and dashboards.</li><li>Support platform upgrades, patches, testing, reporting, dashboards, and routine platform health activities.</li><li>Experience with ServiceNow integrations, REST/SOAP APIs, IntegrationHub, or other enterprise integration technologies is preferred.</li><li>Ability to support, and administer emerging ServiceNow AI capabilities, including Now Assist, Virtual Agent/chatbot functionality, and AI-driven automation.</li><li>Identify opportunities to improve self-service, automate manual processes, and enhance the user experience.</li><li>Maintain platform documentation and follow established security, change, and governance standards.</li><li>Performs other duties as assigned</li><li>Complies with all policies and standards </li></ul>What We're Looking For <ul><li>Bachelor's Degree In Computer Science, Information Technology or a related field. preferred or</li><li>Equivalent professional work experience. preferred</li><li>2-4 years Hands-on ServiceNow administration or configuration experience.</li><li>Working knowledge of ServiceNow ITSM and experience with users, groups, roles, forms, catalog items, workflows/Flow Designer, reports, and dashboards.</li><li>Strong troubleshooting, analytical, organizational, and communication skills.</li><li>Basic familiarity with ServiceNow scripting, integrations, or APIs is helpful; advanced development experience is not required.</li><li>Demonstrates a forward-looking mindset by proactively identifying opportunities to leverage AI, intelligent automation, and emerging ServiceNow capabilities to improve processes, user experience, and operational efficiency.</li><li>Familiarity with ITIL practices and enterprise IT service management environments.</li><li>Strong troubleshooting, analytical, and problem-solving skills.</li><li>Ability to effectively communicate technical concepts to both technical and non-technical audiences.</li><li>Ability to partner with stakeholders, understand requirements, evaluate alternatives, and reach consensus.</li><li>Ability to manage multiple priorities and work independently with limited supervision.</li><li>Strong attention to detail and commitment to platform stability, security, documentation, and data quality.</li><li>Must be US citizen </li></ul>What You Can Expect From Optiv <ul><li>A company committed to our inclusive value through our Employee Resource Groups</li><li>Work/life balance</li><li>Professional training resources</li><li>Creative problem-solving and the ability to tackle unique, complex projects</li><li>Volunteer Opportunities. “Optiv Chips In” encourages employees to volunteer and engage with their teams and communities.</li><li>The ability and technology necessary to productively work remotely/from home (where applicable) </li></ul>EEO Statement Optiv is an equal opportunity employer. All qualified applicants for employment will be considered without regard to race, color, religion, sex, gender identity or expression, sexual orientation, pregnancy, age 40 and over, marital status, genetic information, national origin, status as an individual with a disability, military or veteran status, or any other basis protected by federal, state, or local law. Optiv respects your privacy. By providing your information through this page or applying for a job at Optiv, you acknowledge that Optiv will collect, use, and process your information, which may include personal information and sensitive personal information, in connection with Optiv’s selection and recruitment activities. For additional details on how Optiv uses and protects your personal information in the application process, click here to view our Applicant Privacy Notice. If you sign up to receive notifications of job postings, you may unsubscribe at any time.

Back to blog

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...