Payroll Tax Specialist (Remote)

<strong>Overview<br><br></strong>Come join Payroll Tax Operations (PTO) as a payroll tax professional responsible for the accurate and timely resolution of payroll tax issues across Notices, Corrections, Amendments, and Pay & File. The Senior Payroll Tax Processor is a core production contributor on the team operating with strong technical competence and meaningful independence across a high-volume case workload. We are looking for a detail-oriented, customer-focused payroll tax expert with real hands-on experience resolving tax notices, correcting payroll errors, and preparing amended returns, who is ready to serve as a mentor and role model for colleagues while continuing to grow their own technical depth.<br><br><strong>About SelectTime<br><br></strong>SelectTime employees provide virtual expert services directly to Intuit’s customers, working year-round with flexible hours and schedules. This role has a minimum of 20 hours per week with the option to flex up to 40 hours per week based on business need. As an hourly, non-exempt position, this role is eligible for overtime pay.<br><br><strong>Responsibilities<br><br></strong><ul><li>Execute full-cycle payroll tax case work for assigned accounts: process payroll runs accurately, audit pre- and post-payroll output, manage tax filings and payments, and maintain compliance across all active jurisdictions.</li><li>Independently research and resolve complex State and Federal payroll tax notices, including balance-due notices, deposit discrepancies, SUI rate change notices, and account mismatch notices, owning each case from intake through confirmed closure.</li><li>Prepare written agency responses with complete supporting documentation; submit within agency-required deadlines and confirm receipt.</li><li>Prepare amended payroll tax returns (Form 941-X and state equivalents) independently on complex amendments while retaining ownership.</li><li>Support payroll correction workflows: identify the source of a payroll error, quantify tax impact across affected quarters, document the correction audit trail, and see the resolution through to completion.</li><li>Manage personal WIP queue with discipline: prioritize cases by SLA date, flag aging cases before they breach SLA, and maintain thorough case documentation from first touch to closure.</li><li>Perform high-level trend analysis of customer data, system data, and agency correspondence to identify process or system deficiencies.</li><li>Actively contribute to SOP and KB updates: flag outdated content, suggest revisions, and document solutions to previously unresolved issues.</li><li>Participate in cross-functional collaboration with Corrections, Amendments, Pay & File, and Tax Notice teams; serve as a role model for TP1 staff and actively seek coaching and development from Staff Payroll Tax Processor and managers.<br><br></li></ul><strong>Qualifications<br><br></strong><ul><li>2–3+ years of hands-on payroll tax experience with a strong focus on notice resolution, amended return preparation, and payroll error correction across multiple states, not just general payroll administration.</li><li>Working knowledge of IRS and state agency notice types; able to read a notice, identify the type, understand the agency's claim, and determine the appropriate resolution path.</li><li>Demonstrated experience resolving State and Federal payroll tax notices independently, including balance-due notices, penalty assessments, SUI rate change notices, and deposit mismatch notices.</li><li>Comprehensive knowledge of tax payment and filing regulations; solid understanding of the distinction between employee and employer tax responsibilities across federal and state jurisdictions.</li><li>Hands-on experience preparing and approving amended Federal (Form 941-X, W-2c) and State payroll tax returns across all states, including jurisdictions with complex local requirements such as PA, OH, and more.</li><li>Deep knowledge of federal payroll tax law: FICA, FUTA, FITW, employment tax deposit schedules, and associated penalty and interest structures.</li><li>Multi-state payroll tax expertise: reciprocal agreements, resident and nonresident taxation, SUI account management, and local tax compliance across multiple jurisdictions.</li><li>Proficiency with at least one payroll platform and comfort navigating case management systems such as Salesforce.</li><li>Excel/Google Sheets skills required: VLOOKUP, pivot tables, and reconciliation auditing; able to trace a tax discrepancy through a spreadsheet independently.</li><li>Strong written and verbal communication skills; able to interact professionally with state and federal tax agencies and document case activity clearly and completely.</li><li>Associate's or Bachelor's degree in Accounting, Business, or Finance preferred; equivalent experience accepted.</li><li>Fundamental Payroll Certification (FPC) required; CPP preferred for candidates with 4+ years of experience. Active pursuit of CPP is viewed favorably. CPP holders will be evaluated for accelerated development.</li><li>Experience at a payroll service bureau, PEO, or multi-client payroll tax environment is a significant advantage.<br><br></li></ul>Intuit provides a competitive compensation package with a strong pay for performance rewards approach. The expected base pay range for this position is<br><br>California (Bay Area): $36.00 - $49.00<br><br>Southern California: $36.00 - $49.00<br><br>Colorado: $27.00 - $36.50<br><br>District of Columbia: $27.00 - $36.50<br><br>Hawaii: $28.50 - $38.50<br><br>Illinois: $27.00 - $36.50<br><br>Maine: $25.00 - $33.50<br><br>Maryland: $27.00 - $36.50<br><br>Massachusetts: $28.50 - $38.50<br><br>Minnesota: $25.00 - $33.50<br><br>New Jersey: $28.50 - $38.50<br><br>New York: $29.50 - $34.47<br><br>Ohio: $25.00 - $33.50<br><br>Vermont: $27.00 - $36.50<br><br>Virginia: $27.00 - $36.50<br><br>Washington: $28.50 - $38.50<br><br>This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit®: Careers | Benefits). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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