Company Overview

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people's lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign's Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

What you'll do

As an SMB Sales Manager you will identify new customers, creative ways to drive more businesses to purchase and utilize Docusign's diverse solution suite. Passion, customer focus and execution excellence are some of our core cultural values. If you embrace these values and are passionate about leading and building a fast-growing sales team then Docusign wants to hear from you.

This position is a people manager role reporting to the Area Vice President, Commercial Sales.

Responsibility

• Manage and lead an Account Executive (AE) SMB sales team
• Develop and execute upgrade/renewal process and strategies and ensure compliance to internal data management and reporting including use of Salesforce.com
• Assess sales activities and forecasts to determine sales progress and required improvements
• Recommend and implement improvements to reach sales goals
• Coach salespeople to develop their sales skills including vertical market management, forecasting, prospecting within account base, negotiations, and other necessary skills; while maintaining individual accountability to goals
• Maintain/protect Docusign by hiring culturally aligned team members and leading by example
• Contribute in complex negotiations and the closing of the new business, including appropriate use of Senior Sales and Commercial Executives to maximize results
• Work with each AE to develop and implement vertical-wide business and sales plans to achieve sales quota
• Ensure the team effectively leverages sales tools and systems consistently and alignment with Rules of Engagement
• Communicate and prioritize product and business needs from the field to appropriate corporate departments
• Identify and support opportunities for the training and professional development of your team
• Operate well in a fast-paced, dynamic environment without requiring significant supervision

Job Designation

Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation)

Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.

What you bring

Basic

• 5+ years of related experience
• BA/BS degree in a business or a technical related field of study
• Experience with software sales in both an individual contributor and management role
• Experience managing high performing software sales teams
• Fluent in Italian and English

Preferred

• Consistent overachievement of quota and revenue goals
• Attracting, retaining, and developing high performing, high potential talent through assessing, selecting, onboarding, coaching, and developing
• Experience managing multi-tiered customer relationships
• Demonstrated ability to coach and mentor
• Ability to collaborate with business partners across Solutions Consulting, Marketing, Customer Success, Professional Services, Business Development and Channels to ensure alignment on go-to-market strategy
• SaaS based document workflow application experience
• Strong forecasting and reporting capabilities
• Relentless focus on customer success
• Competitive, optimistic, strong work ethic, humility, and excellent communication skills

Life at Docusign

Working here

Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what's right, every day. At Docusign, everything is equal.

We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you'll be loved by us, our customers, and the world in which we live.

Accommodation

Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com.

If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance.

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