Pharmacy Tech- Customer Care (Remote in Pennsylvania)

September 21, 2026

Job Description

Our Opportunity:

Chewy, the fastest growing e-commerce retail business in the market today, is seeking motivated and confident CC Healthcare Pharmacy Representatives to join our amazing Customer Service team in Pennsylvania! This role will entail “Wow-ing” our pet-parent customers and business partners with stellar customer service. Our Team Members are committed to providing an incredible customer experience.

Why You'll Love Working Here:

Starting pay of $18.25/hr
Competitive benefits and personal and leadership development programs to support your career growth.
Employee 20% discount program at Chewy for all your pet needs.
We have a culture of belonging where you will feel valued for your skills and contributions and be recognized for your dedication and hard work.
We'll empower you to build, grow, and unleash your full potential.

What You’ll Do:

Engage directly with healthcare and pharmacy customers who contact us directly at the pharmacy or customer service for a variety of topics. (This will primarily be via inbound and outbound phone calls, to include emails, and other communication platforms)
Research and problem-solve to determine appropriate solutions for the customer and follow-up as needed to resolve issues.
Operate with understanding, active listening, patience, empathy and kindness to customers and Team Members alike.
Go above and beyond to “Wow” our customers. We aren’t looking for order-takers or script-readers – we’re searching for those who can engage with our customers and think critically to help our customer and provide solutions.
Operate with a willingness to learn. We share feedback, we get feedback and we operate in a culture of being open-minded to grow. Many of our Team Members have grown into other roles and leadership positions, so having a long-term career focus is ideal
Help customers over the phone (sometimes other channels as needed) with a variety of topics, primarily using our internal computer software and systems to research solutions and document their accounts, so being thorough is critical.

What You’ll Need:

You are physically located in Pennsylvania.
You are able to acquire required Pharmacy Technician or Trainee registration/licensure with the PA State Board of Pharmacy.
1-2 years working in a customer focused environment
Demonstrate excellent communication skills (written, verbal, and listening)
Ability to multi-task (i.e. talk on the phone while navigating on the computer and taking notes)
Operate with ownership, be a self-starter, and have a strong attention to detail
Proficiency with Microsoft Outlook
High school education or equivalent
Critical thinking skills
Demonstrated ability to multi-task and perform well in a face paced environment
Ability to adapt to change in accordance with the business needs of the company
Must bring proven ability to maintain confidentiality and secure sensitive information
Must be able to pass background check
Must maintain Pharmacy Technician certifications
Show up for work! Come on time and be committed to be your best.

Chewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact CAAR@chewy.com.

Back to blog

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...