Remote Customer Experience Representative | No Experience Required

October 7, 2026

About the position

AO is expanding its nationwide virtual team and seeking motivated, service-oriented professionals to join us as Remote Member Success Advisors. In this role, you'll connect virtually with individuals and families who have requested information regarding available benefits, help them understand their options, guide them through enrollment, and provide ongoing member support. This opportunity combines customer service, member relations, benefits education, consultative insurance sales, and long-term relationship management in a fully remote environment. We provide the training, mentorship, licensing guidance, and ongoing professional development needed to get started. No prior insurance experience is required.

Responsibilities

Conduct scheduled virtual appointments through Zoom and phone
Connect with individuals and families seeking information regarding available benefits
Listen to each member's needs, priorities, and questions
Answer benefit and coverage questions clearly and professionally
Provide personalized service throughout the member experience
Assist with applicable policy reviews and service requests
Maintain consistent follow-up communication
Address questions and concerns professionally and efficiently
Maintain accurate digital records and documentation
Explain available life, accident, and supplemental health insurance options
Review benefit features and coverage options
Help members evaluate solutions based on their individual needs
Provide needs-based recommendations
Guide members through applications and enrollment
Assist with required documentation
Help ensure members understand the coverage they select
Provide continued support after enrollment
Focus on scheduled member consultations, benefits education, needs-based conversations, enrollment assistance, relationship building, follow-up, and ongoing member service.

Requirements

Be at least 18 years of age
Be legally authorized to work in the United States
Be physically located within the United States
Have access to a reliable computer or laptop
Maintain reliable high-speed internet
Have webcam and microphone capability
Maintain a quiet, professional home workspace
Be comfortable communicating with members through Zoom and phone
Be willing to complete required training and professional development
Be willing and able to obtain the appropriate state Life & Health Insurance License
Excellent verbal and written communication
Strong customer-service and relationship-building skills
Active listening and problem-solving abilities
Genuine interest in helping individuals and families
Positive and professional demeanor
Integrity and personal accountability
Strong organization and time management
Dependable follow-through
Attention to detail
Self-motivation and strong work ethic
Comfort working independently from home
Ability to collaborate within a virtual team
Basic computer proficiency
Confidence communicating through Zoom and phone
Coachability and openness to feedback
Desire for continuous personal and professional growth

Nice-to-haves

Previous insurance experience is not required.
Candidates often transition successfully from backgrounds such as: Customer Service, Member Services, Client Relations, Call Centers, Healthcare, Hospitality, Retail, Administrative Support, Account Management, Banking or Financial Services, Education, Recruiting, Military Service, Sales, Leadership or Management.

Benefits

Weekly Commission-Based Pay
Performance Bonuses + Renewal Income Opportunities
Comprehensive Training & Mentorship
Performance-Based Leadership Advancement
Medical reimbursement program
Company-supported life insurance
Accidental Death Benefit coverage
Renewal and residual income opportunities
Leadership development programs
Professional coaching and mentorship
Union-supported professional environment, where applicable
Modern virtual technology and business resources
Company-sponsored incentive travel
Leadership conferences
Professional development events
Performance recognition programs
Contests and awards
Team experiences
Additional advancement opportunities

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...