--- About brighthush brighthush is a leading global customer experience partner that empowers brands to deliver exceptional service across every touchpoint. With a culture rooted in innovation, collaboration, and continuous learning, we help our clients build lasting relationships with their customers. Whether you’re a seasoned professional or just starting your career, brighthush offers a dynamic, inclusive environment where your voice matters and your growth is our priority. Why brighthush? Work From Home Enjoy the flexibility of a fully remote role that fits your lifestyle. Paid Training Receive comprehensive, AI‑powered onboarding that equips you with the skills you need to succeed. Team‑Oriented Culture Thrive in a supportive environment where collaboration and mentorship are at the core. Career Advancement Access clear pathways to higher roles, from Senior Agent to Team Lead and beyond. Competitive Compensation Earn $15.00 per hour plus performance bonuses. Benefits Package Enjoy medical, dental, vision, 401(k) with employer match, paid time off, and paid holidays. Position Overview We are looking for a dedicated Remote Customer Service Representative to join our growing team. In this role, you will be the first point of contact for customers, providing timely, accurate, and courteous support across inbound calls. Your success will be measured by customer satisfaction scores, resolution times, and your ability to collaborate with cross‑functional teams. Key Responsibilities Handle inbound telephone calls from a diverse customer base, addressing inquiries, troubleshooting issues, and providing product information. Document all interactions accurately in our CRM system, ensuring data integrity and compliance with company policies. Follow up on unresolved issues, coordinating with technical, billing, and product teams to achieve a swift resolution. Maintain professionalism and empathy when dealing with upset or escalated calls, escalating appropriately to management. Stay current on all programs, systems, and procedures relevant to the role, participating in ongoing training and knowledge sharing. Provide constructive feedback to management on process improvements and customer pain points. Adhere to all federal, state, and local regulations, as well as company policies, to protect customer data and confidentiality. Perform additional duties as assigned by management to support team objectives. Essential Qualifications High School Diploma or equivalent required; Bachelor’s Degree or relevant work experience preferred. Prior customer service or call center experience is highly desirable. Strong written and verbal communication skills, with a clear, friendly tone. Proficiency in Microsoft Office (Word, Excel, Outlook) and comfortable learning new software. Ability to maintain the highest level of confidentiality and data security. Excellent interpersonal skills and a collaborative mindset. Strong multitasking abilities, with the capacity to prioritize and manage multiple tasks simultaneously. Adaptability to a flexible schedule and changing priorities. Preferred Qualifications Experience with CRM systems (e.g., Salesforce, Zendesk) or call center platforms. Knowledge of customer service best practices and industry standards. Previous exposure to remote work environments and self‑management. Fluency in additional languages (Spanish, French, etc.) is a plus. Skills & Competencies Customer‑centric mindset with a passion for problem solving. Strong analytical and critical‑thinking abilities. Effective time‑management and organizational skills. Resilience under pressure and the ability to remain calm during high‑volume periods. Team player who values collaboration and knowledge sharing. Proactive learner who seeks continuous improvement. Career Growth & Learning Opportunities At brighthush, we believe in investing in our people. As a Remote Customer Service Representative, you will have access to Structured career ladders that can lead to Senior Agent, Team Lead, or Manager roles. Regular performance reviews with actionable feedback. Mentorship programs pairing you with experienced leaders. Access to online learning platforms, certifications, and skill‑building workshops. Opportunities to cross‑train in other departments such as Technical Support, Billing, or Product Management. Work Environment & Culture at brighthush Our remote workforce is united by a shared commitment to excellence. We foster an inclusive culture that celebrates diversity, encourages open communication, and rewards innovation. You’ll be part of a global team that values work‑life balance, mental well‑being, and personal growth. Compensation & Benefits Hourly Rate $15.00 per hour. Performance Bonuses Earn additional income based on customer satisfaction metrics and call resolution rates. Paid Training Receive full compensation during the 5‑week training period. Health & Wellness Comprehensive medical, dental, and vision coverage. Retirement 401(k) plan with employer matching. Paid Time Off Generous PTO and paid holidays. Technology Stipend Support for home office setup and internet connectivity. Remote Work Requirements Broadband internet connection (no DSL or dial‑up). Hard‑wired connection required (no Wi‑Fi or hotspots). Minimum speed 25 Mbps download, 20 Mbps upload. Camera required during training and all scheduled shifts (excluding breaks). Training & Onboarding Training begins on Monday, October 19, 2026, and spans 5 weeks (3 weeks of core training + 2 weeks of nesting). You will receive AI‑powered assessments via Harver to assess your fit and skill level. Live virtual sessions covering product knowledge, customer service protocols, and system navigation. Hands‑on practice with real‑time coaching from experienced agents. Access to a knowledge base and continuous learning resources. How to Apply Ready to take the next step in your customer service career? Submit your application through our secure portal. After reviewing your resume, you will receive an email with instructions to complete the Harver assessment. Successful completion will move your application forward in the hiring process. Equal Employment Opportunity brighthush is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, veteran status, genetic information, or disability status. Join brighthush Today Are you ready to make a difference in the lives of customers worldwide while building a rewarding career from the comfort of your home? If you are ambitious, self‑motivated, and eager to grow, we want to hear from you. Apply now and become part of a team that values your contributions and invests in your future. Apply for this job