[Remote] International Health Certificate Project Specialist (Veterinary Technician)

October 7, 2026

Note: The job is a remote job and is open to candidates in USA. Chewy is a pet healthcare and virtual care company focused on improving pet health compliance and customer service. The International Health Certificate Project Specialist serves as an operational and clinical resource for the International Health Certificate program, managing case progression, reviewing travel requirements and documentation, supporting veterinary professionals, and improving workflows and quality.

Responsibilities

Serve as a subject matter expert and day-to-day operational resource for Chewy's International Health Certificate program
Take ownership of IHC case progression, helping ensure cases move efficiently through required steps and identifying barriers that may impact successful completion
Review domestic and international pet travel requirements, including country- and destination-specific requirements related to vaccinations, diagnostic testing, parasite treatments, microchips, documentation, timelines, endorsements, and other applicable requirements
Review pet medical records and travel documentation for completeness and alignment with applicable destination requirements
Identify discrepancies, missing information, timeline concerns, or other potential barriers to successful completion of an International Health Certificate and escalate appropriately
Research complex or changing pet travel requirements using approved regulatory and internal resources and help translate requirements into actionable next steps
Provide support and guidance to veterinary professionals completing International Health Certificates, including assistance with complex cases, documentation questions, and regulatory requirements
Monitor IHC workflows, case status, and operational trends to identify risks, recurring barriers, and opportunities for improvement
Maintain strong accountability for assigned cases and program responsibilities, proactively following through on open items and ensuring appropriate handoffs and escalation when needed
Partner closely with Veterinary Services, Veterinary Operations, veterinarians, and other cross-functional teams to support consistent and sustainable IHC program operations
Support the development, maintenance, and continuous improvement of IHC workflows, SOPs, reference materials, and internal knowledge resources
Identify opportunities to improve program efficiency, accuracy, scalability, and the pet parent experience
Support quality assurance efforts by identifying process gaps, documentation concerns, and trends that may create risk to successful certificate completion
Help evaluate and support new tools, technology, and process improvements designed to simplify and scale the International Health Certificate experience
Research and problem-solve complex cases to determine appropriate solutions for pet parents and veterinary partners and follow up as needed to support resolution
Participate in self-development courses and Chewy-required compliance training. Perform additional operational and program responsibilities as assigned

Skills

Active Veterinary Technician License/Certification (CVT, LVT, or RVT) in good standing
A Veterinary Technology associate or bachelor's degree from a NAVTA and/or AVMA-CVTEA accredited program, or equivalent, is required
2+ years of hands-on experience supporting DVMs with International Health Certificates (IHCs) is required
3+ years of small animal veterinary experience or equivalent industry experience
Strong working knowledge of the International Health Certificate process, including medical record review, vaccination requirements, microchip requirements, diagnostic testing, travel timelines, and regulatory documentation. Comfort level with APHIS, GVL, VEHCS, and other IHC resources
Ability to independently research and interpret complex travel requirements and apply them accurately to individual cases
Strong attention to detail and ability to identify inconsistencies, missing information, and potential compliance concerns
Demonstrated ability to take ownership of complex workflows and drive work through completion with limited oversight
Strong organizational and prioritization skills with the ability to manage multiple time-sensitive cases simultaneously
Ability to think analytically, identify trends, and communicate operational or program risks
Excellent judgment and ability to recognize when a case requires additional veterinary, regulatory, or leadership review rather than making assumptions
Proficient computer skills and comfort working across multiple digital platforms, medical records systems, and online regulatory resources
High level of technical proficiency and ability to quickly learn new software programs and workflows
Exemplary research, listening, critical-thinking, and problem-solving skills
Strong verbal and written communication skills with the ability to clearly communicate complex requirements to veterinary professionals and cross-functional partners
Comfortable collaborating with veterinarians, veterinary technicians, practice managers, operations teams, and other partners in a team-oriented environment
Passionate about supporting veterinary professionals, pet parents, and pets with empathy and a strong customer-service focus
Comfortable working in a fast-paced, evolving environment that requires adaptability, curiosity, and independent decision-making
Have access to high-speed internet and additional backup Wi-Fi via hotspot
Have a designated working space that is quiet and free from disruptions
Candidates must commit to a full-time work week based on a schedule agreed upon during the hiring process, which may include evenings, weekends, and holidays
Minimal travel required
1+ year experience as a lead veterinary technician, shift supervisor, and/or veterinary practice manager
Experience with AI tools and training models
Experience with Trello

Benefits

Full-time employment
Participation in self-development courses
Chewy-required compliance training
Access to high-speed internet and additional backup Wi-Fi via hotspot
Designated working space that is quiet and free from disruptions

Company Overview

Chewy is a pet store that offers products, services, supplies, and prescriptions for pet parents and partners with online services. It is a sub-organization of PetSmart. It was founded in 2011, and is headquartered in Plantation, Florida, USA, with a workforce of 10001+ employees. Its website is

Company H1B Sponsorship

Chewy has a track record of offering H1B sponsorships, with 144 in 2026, 250 in 2025, 164 in 2024, 223 in 2023, 305 in 2022, 189 in 2021, 161 in 2020. Please note that this does not guarantee sponsorship for this specific role.

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