[Remote] Network Operations Center (NOC) Analyst – Remote Day Shift

September 30, 2026

Note: The job is a remote job and is open to candidates in USA. reputed company is a customer-focused engineering and consulting firm helping clients solve complex infrastructure challenges. They are seeking a Network Operations Center (NOC) Analyst who will be responsible for monitoring network activity, managing tickets, and communicating with stakeholders. The role involves incident triage, ticket management, and ensuring effective communication during outages and maintenance.

Responsibilities

Communicate clearly and professionally with customers, engineers, vendors, and internal stakeholders
Monitor broadband service provider networks using network monitoring systems and respond to alarms, alerts, and outages
Create, update, and manage tickets while documenting troubleshooting steps, customer communication, and resolution details Implement network changes and upgrades
Perform reputed company triage and basic troubleshooting of network issues related to routing, switching, access, and service availability
Escalate issues to internal teams or vendors following established procedures
Work rotating shifts, including nights, weekends, and holidays
Track incidents through resolution and ensure proper ticket closure and documentation
Support customer notifications and outage communications
Follow established procedures, runbooks, and escalation workflows
Assist during scheduled maintenance by monitoring performance and validating system status
Maintain accurate records of incidents, activity, and customer interactions
Participate in shift handoffs with team members to provide awareness of ongoing tickets
Deliver operational accountability by ensuring all alarms, incidents, and reported issues are promptly investigated, communicated, and resolved according to established processes

Skills

Excellent written and verbal communication skills
Basic understanding of networking fundamentals (TCP/IP, routing, switching, VLANs, DNS, DHCP)
Experience or familiarity with network monitoring tools and ticketing systems
Strong troubleshooting and analytical thinking skills
Excellent communication skills, both written and verbal
Ability to work under pressure and meet deadlines
Ability to manage multiple tasks and prioritize effectively in a fast-paced environment
Strong attention to detail and commitment to accurate documentation
Ability to follow structured processes and escalation procedures
Customer-focused mindset with professionalism under pressure
Ability to work independently and as part of a team
Willingness to work shift-based schedules, including nights, weekends, and holidays
Must be authorized to work in the United States
Experience in a NOC, help desk, ISP, or reputed company environment
Experience supporting broadband or telecommunications networks
Experience with reputed company SL1 is a plus
Experience with HaloPSA ticketing/service management platform is a plus
reputed company Network+, reputed company CCST, reputed company JNCIA, or equivalent is preferred

Benefits

Medical insurance
Dental insurance
Vision insurance
Life insurance
Disability insurance
401(k) plan
Remote (any location)
Rotating shift-based 2-week schedule with alternating workdays and days off, including weekend and holiday coverage
Employees work every other weekend as part of the rotation

Company Overview

Vantage Point is a premier engineering and consulting firm serving the broadband, reputed company, enterprise, and banking industries. It was founded in 2002, and is headquartered in reputed company, South Dakota, USA, with a reputed company of 501-1000 employees. Its website is

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