[Remote] Senior Consultant, Account Services Management - Plano, Texas

October 5, 2026

Note: The job is a remote job and is open to candidates in USA. Dell Technologies provides technology products and services supported by a global technical support organization. The Senior Consultant will lead AI server deal execution, governance, and customer delivery for PowerEdge XE servers, while advising on AI infrastructure and deployment. The role will also standardize support operations, coordinate cross-functional teams, resolve escalations, and drive customer success.

Responsibilities

Lead AI server deal execution & governance: Align SOWs/SLAs with delivery capabilities, ensure compliance, manage risk, and oversee escalations
Act as AI infrastructure SME: Advise teams and customers on deployment, optimization, and performance best practices
Standardize and scale operations: Develop repeatable frameworks, playbooks, and delivery models for AI server support
Drive cross-functional collaboration & innovation: Partner with support, engineering, sales, logistics, and field teams to improve processes, products, and customer outcomes
Ensure operational excellence & customer success: Lead reviews, resolve complex escalations, implement corrective actions, and stay current on emerging technologies

Skills

Willingness to travel regionally as business needs fluctuate
Strong experience with contract interpretation, SOW management, and risk assessment for large-scale infrastructure deals
Deep understanding of AI workloads, GPU/server architecture, and enterprise infrastructure (servers, storage, networking, cloud), including PowerEdge platforms
Ability to translate technical requirements into scalable support strategies and manage complex service engagements using ITSM principles
Strong project management, analytical thinking, and communication skills to influence stakeholders and drive successful outcomes
Deep technical expertise in AI product, work cases, and infrastructure. With 8–12 years of experience in technical customer support or account management, ideally supporting high-value technology clients across diverse sectors
Bachelor's degree in information technology, Computer Science, or a related field
Valid driver's license required
Willingness to travel periodically to customer sites for escalations or hands-on data center training
Preferred certifications: Project Management (e.g., PMP), ITIL, or Dell-specific product certifications

Company Overview

Dell Technologies provides essential infrastructure for organizations to build their digital future. It was founded in 2016, and is headquartered in Round Rock, Texas, USA, with a workforce of 10001+ employees. Its website is

Company H1B Sponsorship

Dell Technologies has a track record of offering H1B sponsorships, with 148 in 2026, 240 in 2025, 247 in 2024, 210 in 2023, 311 in 2022, 323 in 2021, 294 in 2020. Please note that this does not guarantee sponsorship for this specific role.

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