Note: The job is a remote job and is open to candidates in USA. Atlassian develops software solutions that help teams collaborate and manage their work. The Solution Consultant will advise public sector and enterprise customers on Atlassian products, practices, and solutions, develop technical guidance, identify expansion opportunities, and advocate for customer needs across internal teams.

Responsibilities

• Collaborate with your peers in Advisory Services to align on strategic outcomes that deliver exceptional service to our customers
• Partner with customers to help solve their business challenges and achieve their internal goals through Atlassian products, practices, and solutions
• Identify and promote opportunities for service and product expansion within a client’s organization
• Cultivate deep industry and solution expertise, staying up-to-date with evolving best practices that support different types of teams
• Create technical solution content and prescriptive guidance to support customer goals and outcomes in one or more Atlassian solution areas
• Partner with non-customer-facing teams across Atlassian to advocate for customer needs and innovative solutions that address their business drivers
• Spend up to 30% of your time traveling domestically, and in some cases internationally, for both internal and customer-facing events

Skills

• 4-6 years of experience within or working with SaaS companies
• 2+ years of experience in customer-facing roles where you've engaged with and influenced customer stakeholders that range from technical administrators to executive leadership
• Demonstrated expertise in our Data Center Platform, including:
• Experience administering Atlassian DC ecosystems and applications like Jira, Jira Service Management, Confluence, Bitbucket, Crowd, etc
• Background in cloud computing architectures, integration methods, product upgrades, and associated security considerations
• Demonstrated expertise in Teamwork Foundations, including
• Proven ability to implement and optimize teaming frameworks with tools that enhance productivity, cohesion, and enterprise-wide collaboration
• Experience driving effective organizational communication and project management with collaboration tools using core products in Atlassian's Teamwork Collection – Jira, Confluence, Loom, and Rovo
• Proven ability to define organizational goals and identify relevant metrics that drive measurable progress and provide clear reporting across complex organizations
• Spend up to 30% of your time traveling domestically, and in some cases internationally, for both internal and customer-facing events
• Able to align your work schedule with US East and Central timezones
• Comfortable coaching best practices and tailoring curated guidance for stakeholders to facilitate those practices
• Experienced working on cross-team projects, engaging with Sales, Product, Support, and other teams
• Experienced working with large customers in a consulting or technical expert capacity
• You're fluent in English, and nice to have a second language such as Spanish, French, or Portuguese for business communication

Benefits

• Atlassians can choose where they work – whether in an office, from home, or a combination of the two.
• This role may also be eligible for benefits, bonuses, commissions, and equity.
• Health and wellbeing resources
• Paid volunteer days

Company Overview

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