Retail Facilities Manager

About the position

In Places, we don't sit back and let things happen — we make things happen, and we do it in service to every Apple employee and customer. Our team is a diverse, nimble group responsible for Apple's retail stores and workplaces worldwide. We develop and manage Apple's global real estate portfolio, lead capital construction projects, deliver outstanding facilities and site services, and champion sustainability initiatives — including commute and renewable energy programs. Above all, we are committed to the health, safety, and experience of everyone who walks through our doors. We are seeking an experienced, collaborative, and highly motivated facilities professional to join our team and oversee facilities maintenance Management for Apple retail stores across the Houston based region. This role serves as the primary facilities partner for assigned stores, balancing hands-on store support with vendor management, project oversight, and budget ownership. The Retail Facilities Manager serves as the primary facilities partner for Apple retail stores in the regional portfolio, conducting structured on-site reviews and driving vendor, project, and budget performance to keep stores running at the highest standard.

Responsibilities

  • Serves as the primary facilities partner for Apple retail stores in the regional portfolio.
  • Conducts structured on-site reviews.
  • Drives vendor, project, and budget performance to keep stores running at the highest standard.
  • Balances hands-on store support with vendor management, project oversight, and budget ownership.

Requirements

  • 7+ years of experience in construction or facilities management, with a demonstrated focus on maintaining and delivering exceptional retail stores, workplaces, and/or critical environments.
  • Bachelor's degree in Mechanical Engineering, Electrical Engineering, Industrial Engineering, or Construction Management, or an equivalent combination of formal education and experience.
  • Must be centrally located near a major hub of assigned retail stores, with the ability to conduct on-site visits a minimum of twice per month.

Nice-to-haves

  • Proven ability to partner with internal and external stakeholders to develop comprehensive Preventive Maintenance plans and the tools needed to monitor them effectively.
  • Deep expertise in planning, scheduling, budgeting, resourcing, and executing technical services required to maintain and improve buildings — including mechanical, electrical, plumbing, controls, fire alarm, janitorial, landscaping, flooring, lighting, furniture, warehousing, pest control, interior plants, and call-center services.
  • Strong judgment in balancing operational risk and investment, consistently pursuing the highest quality and design at the best value.
  • Ability to quickly diagnose and resolve maintenance issues, including experience prioritizing repairs and directing resources efficiently.
  • Excellent communication and leadership skills, with experience working across all levels of an organization and a proven ability to handle customer service challenges in a professional and constructive manner.
  • Demonstrated experience building and sustaining relationships with facility operations teams, utility companies, government agencies, architectural and design firms, and general contracting firms.
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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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