SCA Nurse Advice Line RN - Remote at UnitedHealth Group @Model.JobTitle @ Requisition Number @ @if (Model.JobDetailsJobTypeId != JobDetailsIdType.None) { @Model.JobDetailsJobLabelId.TrimEnd('') @Model.JobDetailsSelectedId } @ Job Category @ @if (Model.Job?.Categories != null) { Job category @Html.JobCategory(Model.Job.Categories) } @ Primary Location @ @if (Model.Job?.Locations != null && Model.Job.Locations.Any()) { Primary location @Html.JobFormattedLocation(Model.Job.Locations.Take(1).ToList()) } @ Additional Locations @ @if (additionalLocations != null && additionalLocations.Any()) { Additional locations @string.Join(" | ", additionalLocations) } @ Date Posted @ @if (Model.JobDetailsJobDateFormat != JobDateFormat.NoDate) { @Model.JobDetailsJobDatePosting.TrimEnd('') @(Model.JobDetailsSelectedDate .ToLocalTime() .ToString(Model.DisplayJobDateFormat)) } @ Overtime Status @ @if (!string.IsNullOrWhiteSpace(overtimeStatus)) { Overtime status @overtimeStatus } @ Travel @ @if (!string.IsNullOrWhiteSpace(Model.Job.Travel)) { Travel @Model.Job.Travel } }","FormTypeId"null,"UrlLanguageCode"null,"PreviewType"0,"DateCreated""2026-03-13T134542.6045354","DateUpdated""2026-03-26T160502.1528153"}, "site"); SCA Nurse Advice Line RN - Remote Requisition number 2359567 Job category Nursing Primary location Richardson, TX Date posted 05/19/2026 Overtime status Non-exempt Travel No Share this job • Facebook • X • LinkedIn • Email Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. As an SCA Nurse Advice Line RN, you will play a critical role in delivering high-quality, evidence-based care to Beneficiaries across the globe. Using advanced clinical decision support tools, you will provide real-time health education and symptom triage through phone, chat, and video platforms-helping individuals make informed decisions about their health when they need it most. This is a dynamic, fast-paced role ideal for nurses who thrive on variety, critical thinking, and meaningful patient interaction-all in a virtual environment. This position will work as part of a 24/7 Call Center line and we have full-time positions available. Training, regardless of schedule will be 40 hours per week for 4 weeks during regular daytime business hours, Monday - Friday. You"ll enjoy the flexibility to work remotely from a compact state* as you take on some exciting challenges. Available shifts listed below and will either be a 5X8, 4X10 or 3X12 schedule. Shifts Available (noted in Central Time Zone). Day shift schedules • 5am - 130pm - Sun, Mon, Thurs, Fri, Sat • 530am - 2pm - Sun, Mon, Tues, Wed, Thurs • 630am-7pm - Sun, Mon, Sat • 630am - 5pm - Sun, Thurs, Fri and Sat • 9am - 730pm - Sun, Mon, Fri and Sat Evening shift schedules • 130pm - 12am - Sun, Wed, Fri, Sat • 130pm - 12am - Mon, Tues, Fri, Sat • 130pm - 12am - Mon, Thurs, Fri, Sat • 230pm - 1am - Mon, Thurs, Fri, Sat • 330pm - 12am - Sun, Mon, Thurs, Fri, Sat • 330pm - 12am - Sun, Mon, Tues, Fri, Sat • 330pm - 12am - Sun, Mon, Tues, Wed, Thurs • 11am - 730pm - Sun, Mon, Tues, Wed, Thurs Primary Responsibilities • Clinical Competence • Provide symptom triage and health education for patients of all ages using evidence-based protocols • Assess a wide range of medical concerns and guide patients toward appropriate care • Documentation and Care Delivery • Provide high-quality clinical services within scope of practice and in alignment with established team processes and protocols • Conduct comprehensive assessments, including thorough health history collection • Accurately document all interactions in a timely manner in accordance with policy • Quality and Communication • Communicate effectively with beneficiaries to ensure clear understanding of care recommendations and health guidance • Collaborate and communicate promptly with internal staff to support continuity of care • Determine appropriate dispositions and deliver tailored health education • Teamwork and Collaboration • Partner with leadership and teammates to meet performance and service expectations • Support onboarding and development of new team members as a preceptor or mentor • Participate in team meetings, training, and continuous improvement efforts You"ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications • Current active compact RN license in home state • Ability to get licensed in non-compact states (If home state is FL - school has to be nationally certified) • Ability to pass security clearance • 3+ years recent clinical experience • Solid clinical experience with ability to triage all age groups • Advanced technical skills - use multiple programs simultaneously, multiple monitors, and multitasking while on call • Hard wired Internet Preferred Qualifications • Experience with military • Bilingual - Spanish • All employees working remotely will be required to adhere to UnitedHealth Group"s Telecommuter Policy. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you"ll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $28.94 to $51.63 per hour based on full-time employment. We comply with all minimum wage laws as applicable. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission. UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment. Apply Internal apply Bookmark job Benefits Our mission of helping people live healthier lives extends to our team members. Learn more about our range of benefits designed to help you live well. Life Resources and support to focus on what matters most to you, in every facet of your life. Emotional Education, tools and resources to help you reduce and manage stress, build resilience and more. Physical Health plans and other coverage to support wellness for you and your loved ones. 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Learn more • One team improving health care Here's how we're making the health system more connected and easier to navigate. Learn more • Learn more Load more Connect with us • Facebook • Instagram • YouTube • LinkedIn Do not sell or share my personal information Social responsibility Fraudulent activity Cookie management Site map Privacy Policy Family & Medical Leave Act (PDF) Equal Employment Law Poster (PDF) SMS Terms & Conditions (PDF) Employee Polygraph Protection Act (PDF) E-Verify Participation Poster (PDF) Pay Transparency Nondiscrimination Provision (PDF) Immigrant and Employee Right to Work Poster (PDF) Health Plan Notices (PDF) County of LA Fair Chance Ordinance (PDF) 2026 UnitedHealth Group. All rights reserved. UnitedHealth Group is committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities. If you need special assistance or accommodation for any part of the application process, please call 1-866-566-8715 to be connected to Recruitment Services. Recruitment Services hours of operation are 7 a.m. to 7 p.m. CT, Monday through Friday. UnitedHealth Group is a registered service mark of UnitedHealth Group, Inc. The UnitedHealth Group name with the dimensional logo, as well as the dimensional logo alone, are both service marks for the UnitedHealth Group, Inc. UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. × Fraudulent Activity Notice We have received recent reports of fraudulent LinkedIn messages and emails alleging or claiming to be sent from UnitedHealth Group, UnitedHealthcare, or Optum Executives. The fraudulent LinkedIn messages and emails, which do not originate from any Executives LinkedIn account or of UnitedHealth Group's email domains, or those of any of its operating divisions, supposedly conducts an interview via a Zoom meeting, offers a work from home job at Optum, emails an application, sends a fake check by next day delivery through USPS and asks recipients to pay a vendor a large dollar amount. These counterfeit-check cashing schemes exist and use a variety of deceptions to get people to cash these fraudulent checks. UnitedHealth Group will never request you to pay a vendor or pay a fee of any sort to explore employment opportunities with our company. If you wish to verify the legitimacy of any email alleging or claiming to have been sent by or on behalf of UnitedHealth Group Executives or Recruiters, please call 1-800-561-0861 between 7 a.m. and 7 p.m. CT, Monday - Friday, for assistance. × Our Commitment to Communities At UnitedHealth Group, we are committed to giving back to the communities where we live and work, across the nation and around the world. Through charitable contributions and volunteering, our people are deeply and personally involved in building healthier communities. Learn how we are giving back to our communities Remote Skills Call Centers, Clinical Competency, Clinical Medicine, Clinical Support, Communication Skills, Continuous Improvement, Decision Support, Facebook, HTML (HyperText Markup Language), Health Education, Health Plan, Healthcare, Healthcare Quality, Interviewing Skills, Leadership, LinkedIn, Mentoring, Multitasking, Nursing, On Call, Onboarding, Patient Care, Printing, Process Development, Registered Nurse (RN), Sales, Security Clearance, Staff Development, Sustainability, Team Player, Telephone Triage, Time Management, Training Tools, USPS (United States Post Office), Video Chat, Work From Home, YouTube UnitedHealth Group Inc UnitedHealth Group is a health care and well-being company that’s dedicated to improving the health outcomes of millions worldwide. We are comprised of two distinct and complementary businesses, UnitedHealthcare and Optum, working to build a better health system for all. Here, your contributions matter as they will help transform health care for years to come. Make an impact with a diverse team that shares your passion for helping others. What we do Gain insights on how we work to help people live healthier lives and help make the health system work better for everyone by watching this video. https//www.youtube.com/watch?v=5PbNyi2IDkY Caring. Connecting. Growing together. Being a part of UnitedHealth Group means working to improve health outcomes for everyone, including yourself. Here is how • Caring. Your total health and well-being are important to us. Whatever matters most to you — we have resources to help you be your best at work and at home. The benefits range from free Peloton courses to financial counseling. Learn more about what we offer. • Connecting. We recognize our collective power to make an impact across our communities because we believe the health of any society is measured by the overall health of its people. Learn more about our culture. • Growing together. UnitedHealth Group is full of inspiring career stories, and we offer a lifetime of opportunities. Discover all the ways you can learn, grow and develop. Company Size 10,000 employees or more Industry Healthcare Services 1977 Website http//careers.unitedhealthgroup.com/