About brighthush brighthush is the world’s leading provider of tax preparation and financial services, trusted by millions of individuals and businesses across the globe. For over 70 years, we have pioneered the tax industry, blending human expertise with cutting‑edge digital innovation through our Block Next strategy. Our mission is simple to empower clients with confidence, clarity, and peace of mind when they navigate the complex world of taxes and finances. Why Join brighthush? At brighthush, we don’t just offer a job – we offer a career that matters. Our High‑Performing, Connected Culture is built on strong relationships, continuous learning, and a shared commitment to making a meaningful impact. We invest in your well‑being through competitive pay, comprehensive benefits, and support for life both in and outside of work. Whether you’re a seasoned professional or just starting out, brighthush provides the tools, resources, and community you need to thrive. Position Overview We are seeking a Seasonal Remote Customer Service Agent to join our dynamic team during the peak tax season. This fully remote role offers the flexibility of working from home while delivering exceptional support to our clients via phone, email, and chat. You will be the first line of assistance for customers using our DIY online and software tax products, ensuring they receive accurate, timely, and empathetic guidance. Key Responsibilities Interpret client needs and provide clear, actionable solutions using our suite of software tools. Utilize knowledge bases, ticketing systems, and computer applications to resolve and track user incidents. Identify potential security or compliance issues and promptly escalated them to the appropriate business partners, including developers and security teams. Communicate calmly and professionally on the phone, via email, and through chat, especially when dealing with stressed or frustrated clients. Maintain accurate, up‑to‑date records of all interactions and follow up on outstanding issues. Collaborate with cross‑functional teams to improve processes, share feedback, and contribute to product enhancements. Adhere to all company policies, including data privacy, security protocols, and quality standards. Essential Qualifications High school diploma or equivalent. Strong verbal and written communication skills, with the ability to handle difficult conversations with empathy and tact. Experience in analyzing root causes of customer dissatisfaction and making informed decisions. Proficiency in general computer navigation and troubleshooting. Reliable home office setup a dedicated workspace, a laptop with dual monitors, a wired internet connection (minimum 15 Mbps upload/download), and a smartphone capable of installing RSA token and Microsoft Teams. Ability to maintain a secure, quiet environment for confidential client interactions. Preferred Qualifications Prior experience in an inbound help desk or customer service environment. Background in financial services or a large call center setting. Familiarity with Microsoft Office, general software troubleshooting, and basic networking connectivity issues. Experience with two‑factor authentication and secure communication tools. Skills & Competencies Customer‑centric mindset with a passion for problem‑solving. Strong analytical and critical thinking abilities. Adaptability to fast‑paced, high‑volume environments. Team player who thrives in a collaborative, remote setting. Time‑management skills to handle multiple tasks and priorities simultaneously. Career Growth & Learning Opportunities At brighthush, we believe in continuous development. As a seasonal agent, you will gain exposure to Hands‑on training on our tax products, software, and customer service best practices. Mentorship from experienced agents and managers. Access to online learning modules covering advanced tax topics, compliance, and industry trends. Opportunities to transition into full‑time roles or specialized positions such as Technical Support Specialist, Product Analyst, or Customer Success Manager. Work Environment & Culture Working remotely from the comfort of your home, you’ll be part of a vibrant, inclusive community that values Flexibility choose shifts that fit your schedule, including mid, evening, and weekend options. Recognition earn shift differential pay and performance‑based incentives. Collaboration connect with colleagues through Microsoft Teams, virtual coffee breaks, and team‑building activities. Well‑being access to virtual fitness programs, mental health resources, and an employee assistance program. Compensation & Benefits Competitive hourly rate ranging from $16.06 to $24.09 per hour, depending on experience, performance, and geographic location. In addition to base pay Shift differential for mid, evening, and weekend shifts. Monthly and end‑of‑season incentives for exceeding performance standards. Health, dental, and vision coverage (for eligible associates). 401(k) retirement savings plan with company match. Employee Assistance Program and virtual fitness center access. Associate discount program and business travel accident insurance. Tax‑prep benefits for associates and their families. How to Apply Ready to bring your customer service expertise to a leading tax and financial services company? Click the link below to submit your application and join brighthush’s mission to inspire confidence in our clients worldwide. Apply for this job