About brighthush brighthush is a forward‑thinking, technology‑driven agency that partners with high‑growth brands to accelerate their online sales and brand presence. With a portfolio that spans direct‑to‑consumer (DTC) platforms, Amazon, Shopify, and other leading marketplaces, we empower our clients to thrive in an ever‑evolving e‑commerce landscape. Our remote‑first culture values autonomy, creativity, and data‑driven decision making. If you’re passionate about turning clicks into conversions and thrive in a fast‑paced, collaborative environment, brighthush is the place to grow your career. Role Overview As a Senior E‑Commerce Virtual Assistant, you will be the linchpin that keeps our clients’ digital storefronts running smoothly and profitably. You will own the digital shelf across multiple marketplaces, ensuring that every product listing is optimized, compliant, and aligned with brand strategy. Your work will directly influence sales performance, customer satisfaction, and brand perception on the world’s most influential e‑commerce platforms. Key Responsibilities Every day, you’ll tackle a mix of tactical execution and strategic analysis. Your responsibilities will include Owning the Digital Shelf Craft and execute differentiated product strategies across DTC, Amazon, Shopify, and other retail marketplaces. Analyze market trends, competitor activity, and customer feedback to refine product positioning and pricing. Marketplace Mastery Manage and optimize product listings on brighthush’s client sites, including the flagship brighthush.com and Amazon. Ensure that every detail—images, titles, bullet points, SKUs, and pricing—aligns with brand guidelines and SEO best practices. Seamless Customer Journeys Monitor and respond to customer inquiries across all e‑commerce channels. Process returns, refunds, and exchanges with precision, following established protocols to maintain high customer satisfaction. Data‑Backed Growth Generate weekly sales and performance reports using tools such as GoParrot, Square, and Amazon Seller Central. Track inventory levels, flag low‑stock items, and translate data insights into actionable recommendations for inventory replenishment and promotional tactics. Process Optimization Identify bottlenecks in listing workflows, order fulfillment, and customer service. Propose and implement process improvements that increase efficiency and reduce errors. Cross‑Functional Collaboration Work closely with marketing, product, and fulfillment teams to align product launches, promotions, and inventory plans. Communicate insights and updates to stakeholders in a clear, concise manner. Continuous Learning Stay current on e‑commerce platform updates, algorithm changes, and emerging industry trends. Share knowledge with the team to keep brighthush at the forefront of the market. Essential Qualifications Strategic Thinker Demonstrated ability to understand and leverage e‑commerce KPIs—such as conversion rate, average order value, and customer acquisition cost—across multiple channels. Independent Problem Solver Proven track record of working autonomously, identifying challenges, and delivering effective solutions without constant supervision. Detail‑Obsessed Exceptional attention to detail and strong organizational skills to manage large product catalogs and complex listing requirements. Tech‑Savvy Proficiency with Amazon Seller Central, Shopify, WordPress, and other e‑commerce platforms. Comfortable using Google Workspace, Monday.com, GoParrot, and similar productivity tools. Remote Work Proficiency Reliable home office setup with high‑speed internet, a dedicated workspace, and the discipline to manage time effectively in a virtual environment. Preferred Qualifications Experience managing e‑commerce operations for brands in the consumer goods or lifestyle sectors. Knowledge of Amazon’s A9 algorithm and experience with Amazon Advertising (Sponsored Products, Sponsored Brands). Familiarity with inventory management systems (e.g., TradeGecko, Skubana) and data visualization tools (e.g., Tableau, Power BI). Background in digital marketing, SEO, or content creation for e‑commerce platforms. Fluency in multiple languages is a plus for global marketplace management. Skills & Competencies Analytical Acumen Ability to interpret sales data, identify trends, and recommend actionable strategies. Communication Clear written and verbal communication skills for interacting with clients, vendors, and internal teams. Project Management Strong organizational skills to juggle multiple listings, promotions, and reporting deadlines simultaneously. Adaptability Comfortable navigating platform updates, policy changes, and shifting business priorities. Customer‑Centric Mindset Commitment to delivering exceptional customer experiences across all touchpoints. Career Growth & Learning Opportunities At brighthush, we believe in nurturing talent and providing clear pathways for advancement. As a Senior E‑Commerce Virtual Assistant, you will Progress to a Lead Marketplace Manager role, overseeing a portfolio of high‑volume brands. Take on strategic projects such as marketplace expansion into new regions or the launch of proprietary e‑commerce platforms. Participate in ongoing training programs covering advanced SEO, Amazon advertising, data analytics, and e‑commerce strategy. Engage in mentorship initiatives, pairing with senior leaders to gain insights into business growth and leadership. Work Environment & Culture brighthush’s remote‑first culture is built on trust, transparency, and collaboration. We celebrate diversity, encourage innovation, and provide a supportive environment where every team member can thrive. Highlights include Flexible work hours that accommodate different time zones and personal commitments. Regular virtual team‑building events, hackathons, and knowledge‑sharing sessions. Access to a digital resource library featuring industry reports, webinars, and e‑learning courses. A culture of recognition where achievements—big or small—are celebrated and rewarded. Compensation & Benefits While specific figures vary by experience and role, brighthush offers a competitive compensation package that includes Base Salary Market‑aligned pay with regular performance reviews. Performance Incentives Bonuses tied to channel growth, customer satisfaction metrics, and project milestones. Health & Wellness Comprehensive health insurance coverage, including medical, dental, and vision plans. Life & Disability Group life insurance and short‑term/long‑term disability coverage. Paid Time Off Generous vacation, sick leave, and personal days, with the flexibility to recharge as needed. Professional Development Reimbursement for certifications, conferences, and courses that enhance your skill set. Retirement Plan 401(k) with company match to help secure your future. How to Apply Ready to elevate your e‑commerce career with brighthush? Submit your resume and a brief cover letter outlining why you’re the ideal fit for this role. We look forward to exploring how your expertise can help our clients—and your own career—reach new heights. Apply for this job