Senior Program Lead, DSP Payments
Description
Want to build something that actually moves the needle — at Amazon scale? The Last Mile DSP Payments team is looking for a Sr Program lead who doesn't just want a seat at the table, but wants to roll up their sleeves and rebuild the table itself.
We move more than €1B a year across 9 countries, 2,000+ legal entities, and 37,000+ service rate combinations — today, a lot of that runs on semi-automated workflows, Excel files, and cross-functional muscle memory. That's exactly the opportunity: if you're the kind of person who sees a messy, high-stakes process and immediately starts sketching the fix, this is your playground. You'll be hands-on from day one, with real ownership over how hundreds of Delivery Service Partners get paid across Europe.
This isn't a role for someone who wants a fully paved roadmap. It's for someone who wants to build the road.
Key job responsibilities
What You'll Do
Own and drive payment process improvement initiatives across EU manual and semi-automated workstreams — fleet, fuel, incentives, and beyond
Strengthen and build new financial controls and audit trails — find the gaps before they become problems
Build Excel-based tools, models, and dashboards (pivot tables, Power Query, macros, VBA) that replace manual grind with scalable systems
Chase down payment discrepancies across EU countries — trace the data, find the root cause, fix it, and make sure it doesn't come back
Turn messy operational reality into clean, structured requirements that fuel automation with Last Mile Payments Tech
Help shape and execute the DSP payment automation roadmap, working shoulder-to-shoulder with Finance, Tax, Fleet, Pricing, and Tech
A day in the life
- You're an Excel power user — pivot tables, Power Query, and macro/VBA automation are second nature (we'll put this to the test)
- You bring order to chaos — structured thinking that turns ambiguity into a clear plan, fast
- You communicate with energy and clarity — across functions, across geographies, up to leadership and down to the front line
- You learn fast and don't wait to be told twice — complex payment logic, regulatory nuance, and cross-functional dependencies are puzzles you enjoy solving
- You're up for travel — getting in the room with EU regional ops teams, on-site, is part of how you get things done
- You thrive under pressure — peak periods with serious financial stakes don't rattle you, they energize you
**Bonus points for:** AI skills, SQL, BI tools (QuickSight, Tableau), experience with offshore teams, or a second European language
About the team
Our team is focused on delivering programs that improve the experience for our customers while driving operational excellence across the business. We value collaboration, clear thinking, and a willingness to roll up our sleeves to get things done. As we continue to grow, we are investing in new mechanisms and scalable solutions that will shape how we operate in the years ahead. You will join an inclusive group of program managers who support each other, challenge ideas constructively, and take pride in delivering results that matter.
Basic Qualifications
- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
- Experience working cross functionally with tech and non-tech teams
- Experience defining program requirements and using data and metrics to determine improvements
- Experience in program or project management
- Experience implementing repeatable processes and driving automation or standardization
- Experience defining and executing program requirements
Preferred Qualifications
- Experience in driving end to end delivery, and communicating results to senior leadership
- Experience leading process improvements
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- Experience building processes, project management, and schedules
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