Zero experience jobs American Express Virtual Assistant Jobs Work From Home Job ID- 650 Job ID- 2848

October 12, 2026

Amex GBT is a place in which colleagues find thought in journey as a force for accurate and – thru their work – can make an effect on our industry. We’re here to assist our colleagues obtain fulfillment and offer an inclusive and collaborative culture where your voice is valued.

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This role will interface with the tour supervisor as a tour program point of contact for an evening shift starting from 11:00am-8:00pm EST (desk closes at eight:00pm EST). This function will directly help consumer key contacts and client management. Offer stop to stop aid for day-to-day tour application control requests, maintenance, and problem resolution.

Offer preferred assistance for month-to-month reporting applications and advert hoc information. Engage and aid purchaser with day-to-day requests which includes coverage exceptions, ad hoc tasks, and post trip reporting help.

What You’ll Be Doing:

Provide strong service provision and quicker decision for internal and external clients as they initiate or boost aid desires within international customer support via cellphone, e-mail or Salesforce.Offer servicing through inbound phone assist environment, e-mail, and future chat/messaging.
Act as a primary point of contact for common problems for customers/customers.
Examine speedy, recognize, and interpret key product or software symptoms applying logical diagnostics in a diffusion of contexts.Chargeable for using First call resolution for our key contacts reducing time our clients spend resolving program problems.Force a high quality revel in and net Promoter score thru robust provider provision, knowledge and observe up representing the global enterprise journey logo externally.
Sell and put in force first-class practices across the teams.Coordinate with international software Care results in prioritize workloads and priorities.
Act as triage and aid for patron requests using knowledgebase articles.Evaluation of requests to determine first-rate resolution channel and either clear up or direction.Facilitate case movement for inner partners (CGM case updates) and tracking SFDC instances.
Real time WFM associated with case control, disseminate case escalations, and case acknowledgement.

What We’re seeking out:

Operating knowledge of GDS structures (Sabre, Apollo, Galileo, Amadeus).
Creative trouble-solving talents.
Proficient in Microsoft packages; Outlook, phrase, Excel, and PowerPoint.
A verified history in patron servicing and direct customer dealing with servicing experience.
Awesome business writing talents, to ensure documentation is written clearly and concisely.
Strong prioritization and time management capabilities.Prompted and bendy to deal with each inner and external customers.Sturdy unbiased selection-making capability interplay and verbal exchange with diverse operating styles, capacity to build and leverage sturdy working relationships.Information of GBT merchandise, answers and offerings desired.Revel in with SFDC a plus.

Vicinity united states

The usa countrywide annual base revenue variety for this position is from $50,000 to $a hundred,000. The country wide variety furnished includes the bottom revenue that GBT expects to pay for the role. Actual base income could be based on elements which include the scope and complexity of the position and the a hit candidate’s applicable revel in, capabilities, understanding, and work place.

Further to base revenue, this function is eligible for an annual performance based totally Incentive, which rewards contributors based on agency performance. For facts about our comprehensive US advantages applications and eligibility, please evaluate our blessings-at-a-look file.

Benefits at a glance

The #TeamGBT revel inWork and existence: locate your happy medium at Amex GBT.
Bendy blessings are tailor-made to each united states of america and start the day you do. These consist of health and welfare insurance plans, retirement applications, parental leave, adoption help, and more.
Travel perks: get a preference of deals every week from major tour providers on the whole thing from flights to resorts to cruises and car rentals.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...