Associate Staff Engineer, ServiceNow – Source to Pay

Job Description:

  • Work with global teams to implement and enhance ServiceNow solutions across multiple locations
  • Provide technical expertise for ServiceNow development, primarily within Source to Pay (S2P) and ITSM modules
  • Design, develop, and maintain ServiceNow integrations with enterprise applications
  • Gather, analyze, and understand business requirements and translate them into technical solutions
  • Configure and customize ServiceNow applications to support business processes
  • Develop platform capabilities using ServiceNow scripting, including Business Rules, Client Scripts, UI Policies, and UI Actions
  • Build and enhance user experiences using Service Portal and UI Builder
  • Develop solutions using Jelly Scripting and AngularJS where required
  • Perform component integration testing and ensure quality deliverables
  • Troubleshoot and resolve application, integration, and platform-related issues
  • Support process standardization and continuous improvement initiatives
  • Ensure adherence to ServiceNow development standards, governance, and best practices
  • Collaborate with stakeholders, functional teams, and technical teams for successful project delivery
  • Participate in design discussions and provide recommendations for scalable ServiceNow implementations
  • Support platform enhancements, upgrades, and ongoing maintenance activities

Requirements:

  • 4+ years of experience
  • Strong experience in ServiceNow Source to Pay (S2P) and ITSM modules
  • Hands-on experience with ServiceNow Service Portal and UI Builder
  • Experience designing, developing, and implementing ServiceNow solutions across enterprise environments
  • Strong experience with ServiceNow integrations with third-party and enterprise applications
  • Hands-on experience with ServiceNow scripting, including Business Rules, Client Scripts, UI Policies, and UI Actions
  • Experience with Jelly Scripting and AngularJS
  • Ability to understand business requirements and translate them into scalable technical solutions
  • Experience developing and configuring custom ServiceNow applications and workflows
  • Strong understanding of ServiceNow platform architecture and best practices
  • Experience performing component integration testing and troubleshooting issues
  • Strong analytical, problem-solving, and debugging skills
  • Good communication and stakeholder management skills
  • Experience in CSM, GRC, or HRSD modules is an added advantage
  • ITIL knowledge is preferred
  • Bachelor’s or master’s degree in computer science, Information Technology, or a related field

Benefits:

  • Employees can work remotely
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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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