Associate Technical Writer

September 14, 2026

What You'll Do

Learn the product delivery life cycle and how to monitor documentation progress within it

Write and edit user-facing documentation, including user guides, technical reference guides, and release notes

Collaborate with software developers, solution/product managers, and support and services teams to gather technical information and keep documents accurate and up to date

Help maintain and organize our documentation site/knowledge base in ClickHelp

Review and edit content for clarity, consistency, grammar, and adherence to our style standards

Use AI/LLM tools to generate first-draft content from source materials (such as specs, support tickets, and transcripts), then edit, fact-check, and fill in gaps to produce polished, accurate documentation

Incorporate feedback from user testing, support tickets, and customer questions to improve existing content

Contribute to larger documentation projects such as content audits, migrations, or restructuring efforts

What We're Looking For

1–2 years of experience in technical writing, content writing, or a related field (internships and academic experience count)

Strong writing, editing, and proofreading skills, with an eye for clarity and consistency

Ability to break down complex or technical information into simple, user-friendly language

Comfort working with tools like ClickHelp, Markdown, Confluence, or similar documentation platforms

Good organizational skills and ability to manage multiple projects/deadlines

Curiosity and willingness to learn new technical concepts and tools

Bachelor's degree in English, Communications, Technical Writing, Computer Science, or a related field or equivalent practical experience

Nice to Have

Familiarity with software development concepts or SaaS products

Basic understanding of HTML/CSS with the ability to view and understand underlying HTML source code

Experience with generating and manipulating screenshots and diagrams

Exposure to an industry-recognized style guide, such as the Microsoft Style Guide

Why Join Us

Fully remote team with flexible working hours

Mentorship and growth opportunities within a supportive team

Opportunity to shape how customers experience and understand our product

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...