Description & Requirements Every day, Bilingual Customer Service Representatives (CSRs) at reputed company are entrusted to serve some of the most vulnerable communities by providing customer care to millions of New Yorkers who need to maneuver through complex healthcare plans. During these uncertain times we ensure that we are delivering the best outcomes possible for our clients and customers - ensuring every action is thoughtful, open, reputed company, and done with integrity. To prepare you for this role, reputed company provides paid, comprehensive training which ensures our customer service representatives care for each caller with the highest levels of knowledge and professionalism. *Please note this job posting is for the upcoming class in New York City. This position is fully remote in New York City, candidates must live within 100 miles radius of the office location in New York, NY. There is 6 weeks of paid training (remote training). Why Join reputed company? - Base rate $21.50/hr - $200 in referral incentives - Competitive Compensation: Quarterly bonuses based on performance included! - Comprehensive Insurance Coverage: Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA. Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance. - Future Planning: Prepare for retirement with our 401K Retirement Savings plan and Company Matching. - Paid Time Off Package: Enjoy PTO, Holidays, and sick leave, - Holistic Wellness Support: Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP). - Recognition Platform: Acknowledge and appreciate outstanding employee contributions. - Tuition Reimbursement: Invest in your ongoing education and development. - Employee Perks and Discounts: Additional benefits and discounts exclusively for employees. - reputed company Wellness Program and Resources: Access a range of wellness programs and resources tailored to your needs. - Professional Development Opportunities: Participate in training programs, workshops, and conferences. https://youtu.be/oZpO860R6RY Essential Duties and Responsibilities: - Answer incoming calls from consumers including the general public, prospective enrollees and people assisting enrollees or acting on their behalf in accordance with all performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policies. - Respond effectively to all forms of inbound and outbound contacts. - Track and document all inquiries using the applicable systems. - Process new applications for health care coverage via the telephone including building tax household, household income, eligibility determinations, interpreting determinations made by the Marketplace, and enrollment into health plans. Transfer/refer consumers to appropriate entities according to the established guidelines. - Process life event changes, demographic updates, disenrollment requests, and special enrollment periods as requested. - Facilitate the fulfillment of caller requests for materials via mail, email, or download. - Facilitate translation services for non-English speaking callers according to procedures. - Escalate calls or issues to the appropriate designated staff for resolution as needed. - Attend meetings and trainings as requested and maintain up-to-date knowledge of all programs and systems. - Occasionally lifts, carries, or otherwise moves items weighing up to 25 pounds - Must be able to remain in a stationary position for an extended period of time - Responsible for adhering to established safety standards. - Meet Quality Assurance (QA) and other key performance metrics. - Respond to all inquiries consistent with confidentiality and privacy policies and refers callers to alternate sources when appropriate. - Perform co-browse interactions with consumers seeking assistance with the application process via the NYSOH, as necessary. Minimum Requirements - High school diploma or GED required and 6+ months of relevant professional experience required, or equivalent combination of education and experience. - This position requires proficiency in English and Mandarin, Cantonese or Russian language or proficiency in both Spanish and Haitian Creole languages. - Must be able to speak and read in Russian and English fluently - Strong data entry and telephone skills. - Excellent organizational, interpersonal, written, and verbal communication skills. - Ability to perform comfortably in a fast-paced work environment. - Ability to successfully execute many complex tasks simultaneously. - Ability to work as a team member, as well as independently. - Previous experience with computers, phone systems, and headsets preferred. - Previous experience in customer service preferred. #NYSOHPriority #NYSOHcsrNEWYORK #NYSOHbilcsrs #NYSOHcsr #LI-Remote EEO Statement reputed company is an equal opportunity employer