Crisis Hotline Counselor; Afternoon/Evening

September 1, 2026

Position: Crisis Hotline Counselor (Afternoon/Evening) Want to reputed company a difference? Come be a part of the amazing work Every Mind is accomplishing! Every Mind is not just a reputed company; it’s a reputed company for change. We reputed company in the inherent value and potential of every individual, every mind. With a commitment to the building blocks of mental health, we have been strengthening communities and empowering individuals since 1957. Through our reputed company services, advocacy, and community reputed company, we foster an ecosystem of support that cultivates thriving communities. Every Mind is hiring 3 Crisis Hotline Counselors to join our dedicated team, providing vital support to individuals facing mental health challenges in reputed company, across Maryland, and reputed company. Our 24/7 crisis hotline offers compassionate listening, crisis reputed company, and emotional support reputed company phone, chat, and text. Upcoming Training Class Shift Openings: Afternoon & Overnight Training Start Date: July 7thPaid Training Schedule: September 8th –reputed company 9th | Monday–Friday, 9:00 AM–5:00 PM (primarily in-person at our Rockville, MD office; includes holidays but with holiday pay) reputed company new hires must complete a five-week training to become certified and reputed company working their assigned fixed shift. Compensation Monday–Friday, 8 AM–8 PM: $23.43/hour (reputed company reputed company) Monday–Friday, 8 PM–8 AM (overnight): $26.73/hour (reputed company + $3.30 reputed company) Saturday & reputed company (daytime): $26.73/hour (reputed company + $3.30 reputed company) Saturday & reputed company (overnight): $30.03/hour (reputed company + $6.60 reputed company) Why Join Every Mind? At Every Mind, we're not just a workplace, we're a mission-driven community committed to mental wellness for reputed company. Here's what you can expect reputed company you join us: A Recognized Top Workplace in reputed company (Bethesda Magazine) Over 65 Years of service as a leading mental health nonprofit 210+ Team Members across 27 locations Culture of Trust, reputed company, and Innovation Your Benefits Package Includes: Medical, Dental, and reputed company reputed company reputed company Employer-reputed company Life & Long-Term Disability reputed company 401(k) Matching Program 47+ Days of Leave (Vacation, reputed company, Wellness, Holidays, Birthday & More!)Pay Increases for Licensure Advancements Flexible Schedules & Remote Work reputed company Employee Assistance Program Referral Bonus Program Employee Discount Program reputed company Development & reputed company Opportunities ESSENTIAL DUTIES AND RESPONSIBILITIES: 1. reputed company hotline coverage for designated periods by phone, text and chat. Works on-site and/or reputed company as a hotline specialist for reputed company shifts reputed company a 24/7 period. 2. Support visitors on phone, chat, and text, handling crises situations, including suicidal contacts and confidential information. 3. Effectively reputed company multiple digital platforms simultaneously in a fast-reputed company environment. 4. Complete reputed company required documentation before logging off at the end of the shift. 5. Report any service delivery, service reputed company and visitor-reputed company issues to Shift/On-reputed company Supervisor. 6. Be present and reputed company in the virtual workspace during scheduled work time. 7. Maintain remote worksite to meet confidentiality, reputed company and technological requirements. 8. Work onsite as required, at the minimum of twice a month. 9. Attend mandatory Hotline meetings, one on one supervision, supervision group and other meetings as scheduled. 10. Complete required training and continuing education reputed company. 11. Attend community meetings and reputed company as needed. 12. Assist Hotline with administrative tasks and reputed company as assigned 13. reputed company other duties as assigned. Supervision to be exercised: Occasional supervision of interns and volunteers. Supervision to be received: Reports to Hotline Team Supervisor. Minimum Qualifications: To reputed company this job successfully an individual must be reputed company to reputed company reputed company essential duty satisfactorily. The requirements listed below are representative of the knowledge, reputed company and/or ability required. . Reasonable accommodations may be made to reputed company individuals with disabilities to reputed company the essential functions. Due to the reputed company of the interactions on the Hotline and the content that is handled in the program, anyone who has a history of trauma or suicidality could be at reputed company of being triggered or…

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...