Customer Service Rep - Customer Service - Junior Email & Chat 4

September 17, 2026

Remote Customer Support Specialist (Email & Chat) - EST HoursPay: $20.00 - $22.00/hour (DOE)
Location: 100% Remote (U.S.)
Schedule: Monday-Friday | 9:00 AM-5:00 PM EST
Duration:3-Month Contract with Potential Extension or Conversion

The Fountain Group is hiring a Remote Customer Support Specialist for a prominent retail client. This is an excellent opportunity for candidates with customer service, retail, or call center experience who enjoy helping customers through written communication. Recent college graduates with strong communication skills are encouraged to apply.

Please Note: This position supports customers through email and live chat only-no inbound phone calls.

What You'll Do

Respond to customer inquiries via email, chat, and written correspondence with professionalism and accuracy.
Resolve customer concerns using strong problem-solving and conflict resolution skills.
Document all customer interactions within the customer tracking system.
Collaborate with Store Managers, District Managers, and corporate teams to resolve customer issues.
Escalate sensitive or high-priority concerns when appropriate.
Maintain accurate records and follow customer issues through resolution.
Support social media moderation activities by responding objectively and following company guidelines.
Manage multiple conversations and priorities in a fast-paced environment.
Assist with special projects as assigned.

Qualifications

1-3 years of customer service experience in retail, customer support, or a call center environment.
Recent college graduates are welcome to apply.
Excellent written communication and grammar skills.
Strong analytical, organizational, and problem-solving abilities.
Proven conflict resolution and de-escalation skills.
Ability to multitask while maintaining attention to detail.
Comfortable using Microsoft Word, Excel, email platforms, and customer service systems.
Strong typing skills.
Social media moderation experience is a plus.
Ability to remain objective and professional when handling sensitive customer interactions.
Team-oriented with excellent time management skills.

Remote Work Requirements

Reliable high-speed internet connection.
Quiet, professional workspace free from background noise.
Comfortable participating in video meetings and online collaboration.

Interview Process

One 45-minute virtual interview.
- First 30 minutes with two team members.
- Final 15 minutes with two additional team members.

Additional Information

Fully remote opportunity.
Initial 3-month contract with potential for extension.
Candidates must be eligible for future conversion if business needs require it.
If converted, the anticipated hourly rate is approximately $22.00/hour.

If you're a customer-focused professional who enjoys solving problems and providing exceptional service through written communication, we'd love to hear from you!

By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from The Fountain Group and its affiliates and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at Privacy Policy.
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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

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With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

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6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

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7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...