Datacenter Engineer

Job Description:

  • Support Blizzard’s data center infrastructure
  • Create and maintain tools used by the team
  • Serve as an escalation point for other support teams
  • Act as a key resource on projects and work directly with Project Managers to implement data center technology solutions
  • Manage problems and incidents
  • Participate in team projects and initiatives
  • Receive hardware, install servers, cable neatly, and ensure operational use
  • Operate, monitor, and maintain power, cooling, and life safety systems critical to data centers
  • Install and configure new IT hardware or decommission equipment
  • Document and diagram data center floor plans, rack layouts, network ports, and power usage
  • Perform data center inventory and asset management using DCIM
  • Assist with design, documentation, configuration, integration, and installation of complex network infrastructure
  • Perform OS deployments, LDAP and Puppet configurations, and create and maintain automation and monitoring scripts
  • Assist with tool integration, including JIRA, Slack, and other web APIs
  • Perform break-fix work on equipment
  • Provide 24x7 on-call support as part of a weekly rotation
  • Conduct research and development in automation and hardware

Requirements:

  • Bachelor’s in computer science or related field, or 4 years’ experience in Systems Engineering/DevOps related work
  • Experience working with HPE, Dell, and Cisco server equipment
  • Experience working with Unix/Linux systems
  • Ability to work with global cross-functional teams
  • Ability to act quickly, competently, and confidently
  • Ability to use discretion with sensitive information or confidential issues
  • Strong organizational skills and multitasking capabilities
  • Strong written and verbal communication skills
  • Strong emphasis on equipment and work safety
  • Highly motivated and self-driven, capable of working with little instruction to resolve demanding tasks
  • Passion for technology and gaming
  • Must be able and willing to lift 50 pounds
  • Familiarity with data center operations, including generators, PDUs, UPSs, CRAC units, and life safety systems
  • Experience with public and private cloud, including OpenStack, AWS, and Google Cloud Platform
  • Experience with network theory and protocols, including TCP/IP, UDP, DNS, and VLANs
  • Familiarity with service configuration and deployment tools such as Ansible, Git/GitHub, Jenkins, Puppet, or SaltStack
  • Ability to read and write code fluently in Bash, C/C++, Java, or Python

Benefits:

  • Medical, dental, and vision coverage
  • Health savings account or health reimbursement account
  • Healthcare spending accounts
  • Dependent care spending accounts
  • Life and AD&D insurance
  • Disability insurance
  • 401(k) with Company match
  • Tuition reimbursement
  • Charitable donation matching
  • Paid holidays and vacation
  • Paid sick time
  • Floating holidays
  • Compassion and bereavement leaves
  • Parental leave
  • Mental health and wellbeing programs
  • Fitness programs
  • Free and discounted games
  • Voluntary benefits including supplemental life and disability, legal service, ID protection, and rental insurance
  • Relocation assistance, if the Company requires geographic relocation for the job
  • Incentive compensation may be available (not guaranteed)
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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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