Digital Product Implementation Manager

September 26, 2026

Job Description:

Lead end-to-end customer implementation of digital technology solutions, including SSO and API integrations
Own requirements gathering, documentation, and communication of digital solutions
Collaborate with internal and external stakeholders to understand needs and define project scope
Translate customer needs into solutions aligned with Aetna’s strategic vision
Communicate project risks, blockers, progress, and delivery impacts, including in customer-facing discussions
Provide business and technical guidance throughout implementation
Proactively troubleshoot issues and help ensure digital needs are implemented effectively and securely
Identify and support process improvements that increase delivery efficiency, consistency, and scalability
Surface recurring delivery friction and recommend improvements to processes, tools, and ways of working
Leverage data and analytics to inform strategic discussions

Requirements:

5+ years of experience in digital strategy and/or digital delivery
5+ years leading cross-functional teams and managing projects from discovery through implementation, delivery, and support
5+ years of experience working with and presenting to customers and/or executives
5+ years of experience in healthcare
Up to 10% travel annually
Ability to work collaboratively in a fast-paced, dynamic environment
Strong critical thinking and problem-solving skills
Demonstrated relationship management skills
Previous experience in agile product development
Proven experience designing new processes and leading change adoption efforts that deliver measurable business outcomes
Proven experience influencing and aligning cross-functional teams around shared goals within a highly matrixed environment
Strong negotiation, analytical, and project coordination skills
Ability to balance the ideal state with immediate delivery goals
Excellent time management and ability to manage multiple priorities autonomously
Highly organized and detail oriented
Superior written and verbal communication skills
Bachelor’s degree or equivalent work experience

Benefits:

Medical coverage
Dental coverage
Vision coverage
Paid time off
Retirement savings options
Wellness programs
Other resources supporting physical, emotional, and financial well-being
CVS Health bonus, commission or short-term incentive program

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