Director, Global People Operations – AI
Job Description:
- Own the strategy and multi-year roadmap for Global People Operations across all regions
- Lead the Global People Services team, setting standards, service levels, quality, and geographic coverage
- Set the direction for automation and enablement, including AI agents and automation for repeatable work
- Design and implement a tiered service model spanning self-service, shared services, and experts
- Build governance for AI and automation, including guardrails, human-in-the-loop controls, privacy, security, auditability, and compliance
- Define and own metrics including service levels, case deflection, cycle time, cost-to-serve, accuracy, and employee experience
- Lead and coach the People Operations team, including People Product Managers
- Partner with HR Technology, IT, Legal, Finance, and People leaders on systems, data, processes, and automation
- Own change management and adoption across regions and cultures
- Ensure global compliance and data governance across operating markets
- Manage vendors, budget, and the People Operations tooling roadmap
- Continuously scale and improve the operating model as Ethos grows and enters new markets
Requirements:
- 10+ years in People/HR Operations, shared services, or people/business operations, including several years leading teams
- Proven experience building or running a People/HR shared services function and a tiered service model
- Track record setting automation and enablement strategy and deploying AI or agentic solutions in an operations context
- Strong operating discipline: service-level management, metrics, cost-to-serve, and capacity planning
- Experience operating globally across multiple countries, with working knowledge of regional compliance and data-privacy requirements
- Excellent leadership, stakeholder-management, and executive communication skills
- Working understanding of AI governance: privacy, fairness, security, auditability, and human oversight
- Change-management expertise and ability to drive adoption at scale across a distributed organization
- Sound judgment handling sensitive, confidential, and high-stakes situations
- Bachelor's degree required
- Relevant certifications preferred
Benefits:
- Base salary of $163,000–$288,000 per year
- Applicable bonus
- Equity
- US employee benefits (details provided via Ethos careers page)
- Equal opportunity and inclusive workplace
