EVENT USHER-WEEKEND/PART-TIME ONLY

Part time/Event based/Weekend- ONLY
The Event Usher is responsible for providing a high level of customer service to the attending guests at our Chicago land venues.

Locations- Multiple venue locations within city & suburb limits;
ARIE CROWN THEATER
ALLSTATE ARENA (ROSEMONT, IL)
LINCOLN PARK ZOO
ROSEMONT THEATRE (ROSEMONT, IL)
SEAT GEEK STADIUM (BRIDGEVIEW, IL)
SOLDIER FIELD
NORTHERLY ISLAND
NOTRE DAME STADIUM (SOUTHBEND, IN- transportation provided)
WINTRUST ARENA

Qualifications
  • Must be at least 16 years or older
  • Must be available to work evenings and weekends
  • Ability to work outdoors in varying weather conditions
  • Must be able to stand for a minimum of (5) hours
  • Preferred candidates will have experience in guest service, hospitality industries that worked with the general public
**Please note this is an unlicensed position that does not require a PERC card. This is not a security position. All security positions require a PERC card. If you are selected to participate in the company sponsored Security Training Program your supervisor will contact you and inform you of next steps. Please be aware that until you successfully complete the Security Program, you are ineligible to work in any security capacity. If you have further questions, please contact your HR Representative.

Demonstrated Skills
  • Ability to follow direction
  • Efficient and consistent performance within a fast paced environment
  • Ability to adhere to scheduling methods and procedures
  • Must be a team player
  • Approachable, outgoing, articulate
  • Self-motivator with a “can do” attitude
  • Punctuality, pro-activity, and accountability
Role and Responsibilities
  • Delivering outstanding customer service under a variety of circumstances
  • Greeting guests
  • Ability to give directional information in high volume environment
  • Directing guests to entry points in a fast paced environment
  • Ensuring a fun environment for all guests and notify security and supervisory staff of any safety issues
  • Guest service representatives may work one of the following but not limited to; ticket taker, usher, directional staff, elevator/escalator greeter, premium seat representative.
Dress code
  • Conservative hairstyle, well-groomed facial hair (males), no facial piercings, no visible tattoos.
Working conditions
  • All sites consist of outdoor post that involve inclement weather conditions
Physical requirement
  • With or without reasonable accommodation, the physical and mental requirements of this job may include the following: seeing, hearing, speaking, and writing clearly. Occasional reaching with hands and arms, stooping, kneeling, crouching and crawling. Frequent sitting, standing and walking, which may be required for long periods of time, and may involve climbing stairs and walking up inclines and on uneven terrain. Additional physical requirements may include, frequent lifting and/or moving up to 10 pounds and occasional lifting and/or moving up to 25 pounds.
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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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