Join the Team at blithequark: Delivering Exceptional HVAC Services with a Personal Touch

blithequark is a leading provider of heating and cooling solutions, serving the West Berlin, NJ area and surrounding cities. We're committed to delivering top-notch services and products at affordable prices, with a focus on customer satisfaction. Our team of highly trained technicians and customer service professionals work together to ensure that every interaction with our company is exceptional. We're now seeking a part-time weekend and night shift Customer Service Associate to join our team and help us continue to deliver outstanding service to our customers.

About the Role: Part-Time Weekend and Night Shift Customer Service Associate

As a Part-Time Weekend and Night Shift Customer Service Associate at blithequark, you will play a critical role in our customer service team. You will be responsible for answering after-hours phone calls, responding to customer inquiries via email, and scheduling appointments with customers and on-call technicians. This is a fantastic opportunity to join a dynamic team and contribute to the success of our HVAC company.

Key Responsibilities:

• Answer after-hours phone calls and respond to customer inquiries via email in a prompt and professional manner.
• Schedule appointments with customers and on-call technicians, ensuring that all necessary information is documented and recorded accurately.
• Maintain an organized system for tracking account changes, services provided, and other relevant customer information.
• Assist with other miscellaneous office duties as needed, demonstrating a willingness to adapt and support the team.
• Provide exceptional customer service, responding to customer needs and concerns in a direct and understandable way.

Requirements and Qualifications:

To succeed as a Part-Time Weekend and Night Shift Customer Service Associate at blithequark, you will need:

• Customer service experience, preferably in a similar industry.
• Excellent phone skills, including the ability to field inbound and outbound customer and technician calls.
• Strong communication and problem-solving skills, with the ability to think outside the box and come up with solutions to challenges.
• Highly organized, with the ability to produce orderly, precise, and efficient work.
• A career-oriented mindset, with a desire to advance in the customer service industry.

Preferred Qualifications:

While not required, the following qualifications are preferred:

• Experience working in an HVAC or similar industry.
• Familiarity with customer relationship management (CRM) software or other technology used to manage customer interactions.
• Previous experience working in a remote or flexible work environment.

What We Offer: Competitive Compensation and Benefits

At blithequark, we offer a competitive wage of $15 - $17 per hour, depending on experience. In addition to competitive pay, we provide:

• A supportive culture that prioritizes employee growth and development.
• The opportunity to work remotely after completing the first month of training in the office.
• Flexibility with multiple shifts available, including weekend and night shifts.
• A dynamic and engaging work environment that values teamwork and collaboration.

Our Culture and Values:

At blithequark, we're committed to delivering exceptional service to our customers and fostering a positive work environment for our team members. Our values include:

• Accuracy and attention to detail in all aspects of our work.
• Integrity and transparency in our interactions with customers and team members.
• Expertise and continuous learning, with a focus on staying up-to-date with industry developments and best practices.
• Teamwork and collaboration, with a emphasis on supporting and empowering each other.

Career Growth Opportunities and Learning Benefits:

At blithequark, we're committed to helping our team members grow and develop in their careers. We offer:

• Ongoing training and development opportunities to help you build new skills and advance in your career.
• Regular feedback and coaching to help you improve your performance and achieve your goals.
• A clear path for advancement, with opportunities to take on new challenges and responsibilities.

Work Environment and Company Culture:

At blithequark, we're proud of our positive and supportive work environment. Our team members enjoy:

• A dynamic and engaging work environment that values teamwork and collaboration.