Job Responsibilities Flight Attendant Trainee – the role involves a range of pre‐flight, in‐flight, and emergency duties to ensure passenger safety and comfort, while operating in diverse environments across American Airlines' extensive network. Pre-Flight Features Walk to assigned gate with all non-public bags and required responsibility items (e.G., watch, updated and charged pill, passport, badge, CPR pocket masks) Participate in pre‐flight briefings with gate retailers, pilots, and lead flight attendants/pursers Greet and direct passengers to their assigned seats Complete relevant pre‐flight tests (e.G., safety exams, cabin tests, catering checks, headset checks, emergency gadget tests) Complete relevant paperwork (e.G., liquor paperwork, customs office work) Confirm passenger counts Set up, arrange, and re‐stock beverage/food carts Elevate and stow private bags and belongings Help passengers with putting baggage into the overhead booths, as wanted Open and near overhead garage cubicles Rearrange bags in the overhead storage cubicles, as needed Grasp coats and garment bags, as asked Make certain that carry‐on baggage is stowed in compliance with FAA policies prior to taxi, take‐off, and landing Reveal protection and emergency procedures in a clean way, including the usage of oxygen mask, seat belts, life jackets, and emergency exits Walk the aisles to carry out safety compliance checks prior to taxi, take‐off and touchdown, verifying passengers have complied with all federal policies Near, arm, and disarm aircraft doors Climb and descend jet bridge stairs or ramp stands with non-public bags in all sorts of environmental conditions, as necessary In Flight Functions Reply to passenger or group member requests for service or assistance (e.G., through the chime device onboard plane, thru the color-coded ceiling mild panel indicators, or thru the interphone) in an expert manner Circulate approximately the aircraft for the duration of flight to provide customer service and help, such as at some point of mild turbulence and modifications in altitude Push and pull beverage and meal/food cart throughout cabin at some point of flight Release and stow beverage and meal/meals carts in the galley Serve hot and/or cold liquids and meals gadgets from a tray or cart during suitable stages of flight Gather credit card payment for numerous onboard products such as alcoholic drinks and meals Make announcements in English (e.G., protection or marketing bulletins) to clients over intercom for the duration of flights in a clean and concise way Display the flight for disorderly, intoxicated, incapacitated, unwell, injured, or irate passengers Cope with and deescalate problems arising from disorderly, intoxicated, incapacitated, ill, injured, or irate passengers Resolve conflicts among group participants Manage all latches, switches, knobs, pedals, and controls to ensure proper functioning of galley equipment and safety of galley vicinity Manage all latches, switches, knobs, and controls in cabin to make certain the consolation and protection of passengers (e.G. Manage lighting and temperature controls) Emergency-Related Capabilities Offer scientific help right away and correctly at some point of emergencies, along with CPR Administer first resource if important Help sick, incapacitated, or disabled passengers or fellow crew members at some point of emergencies Manage, function, or don emergency system, along with oxygen mask, oxygen bottles, smoke hood, and fireplace extinguishers Open plane doorways in emergency mode Dispose of and lift emergency cabin windows Shout emergency instructions Evacuate the aircraft unexpectedly in emergency situations (e.G., via a window or emergency slide) Cast off ceiling rafts and/or rafts in overhead packing containers Well-Known Capabilities Use numerous laptop structures (e.G., to sign-in for flight, check schedules, bid schedules) Communicate, recognise, and implement written and verbal instructions, together with those furnished on tablets or in manuals Document to work on time, as scheduled, and at assigned station or region, consisting of various shifts, weekends, and vacations Adhere to business enterprise scheduling and flight time guidelines, including off-time table operations Complete efficaciously task-applicable trainings in man or woman or on line Fulfill pre-employment necessities (e.G., drug screening, finger printing, criminal report heritage check) Adhere to government (DOT, FAA, TSA) policies (e.G., alcohol and drug regulations, bags stowage necessities, seating necessities, security protocols) Adhere to organization guidelines, procedures, and attendance/performance standards Put on uniforms as required by way of enterprise policy Carry out responsibilities on flights in which animals are gift Live updated on regulation/policy changes Provide high-quality customer support in a expert manner according with American's pointers Coordinate with fellow crew contributors to complete ad-hoc tasks that stand up in the course of operations Keep know-how of the capabilities of diverse aircraft What You'll Get Travel perks – access to 365 locations on more than 6,800 daily flights worldwide Fitness, dental, prescription, and vision benefits from day one, including virtual doctor visits and flexible spending accounts Health programs and wellness resources to support personal well-being 401(k) program available upon lease; contributions become available after 365 days Additional perks such as employee assistance program, pet coverage, and discounts on lodging, motors, cruises, and more Minimum Qualifications – Education & Earlier Job Experience Fluent reading, writing, and communication in English Ability to manage difficult situations, problem-fix, and resolve criticism First-rate conversation and interpersonal skills; pleasant reception of all customers Professional appearance with no visible tattoos, facial piercings, or excessive hair colour/fashion in flight-attendant uniform Physical fitness: able to sit in a leap seat, fasten harness, move throughout the cabin aisle, and perform emergency exits; height and weight within aircraft limits Ready to work in varied climates and shifts across the globe Commitment to a 6-week unpaid training program in Dallas, Texas, and subsequent deployment to a base as assigned High-school diploma or GED required; an associate's degree or two years' customer-service experience preferred Minimum age 20 Valid U.S. or overseas passport with required visas Authority to travel unrestricted to/from all countries served by American Airlines Awareness of company, DOT, FAA, and TSA policies and procedures Eligibility to handle flights with animal passengers Capacity for long periods of standing, talking, and performing physically demanding tasks (up to 250lb carts, 35kg items) Willingness to travel and stay overnight, including nights away from home and in diverse climates #J-18808-Ljbffr