Front Desk Services

September 21, 2026

Role Overview The Front Desk team at Voss Salon is more than a traditional role - it is a key position responsible for creating a luxury guest journey while supporting revenue growth across services, retail, and future bookings. This role is ideal for someone who thrives in a high-energy, guest-focused environment, enjoys building relationships, and takes pride in helping both guests and stylists succeed. Our team members don't just check guests in - they guide conversations, anticipate needs, and help turn great visits into loyal long-term relationships. At Voss Salon, we believe the front of the house sets the tone for the entire experience. If you're proactive, growth-minded, and motivated by performance, this is an opportunity to grow within a luxury salon environment. Key Responsibilities Guest Experience & Hospitality <ul><li>Welcome guests with warmth and professionalism, creating a confident first impression.</li><li>Guide guests through check-in and checkout while maintaining a calm, luxury environment.</li><li>Build genuine connections through conversation, personalization, and thoughtful service. </li></ul>Revenue Support & Guest Retention <ul><li>Reinforce stylist recommendations to help guests feel confident purchasing service recommendations, retail suggestions, and add-on treatments during checkout.</li><li>Confidently recommend retail products, memberships, gift cards, and future services when appropriate.</li><li>Proactively encourage prebooking and assist guests in securing their next visit.</li><li>Follow up with guests who choose to 'book later' to help maintain strong retention. </li></ul>Scheduling & Operations <ul><li>Manage appointment scheduling using salon software while optimizing stylist availability.</li><li>Monitor stylist availability and help fill openings through proactive outreach.</li><li>Assist in minimizing cancellations and maintaining strong booking flow.</li><li>Maintain an organized, professional front desk and retail area.</li><li>Salon upkeep, merchandising, and inventory presentation.</li><li>Use salon software efficiently for booking, payments, and guest notes. </li></ul>Team Collaboration <ul><li>Work closely with stylists and leadership to deliver a seamless luxury guest experience.</li><li>Communicate clearly about guest needs, opportunities, and service flow.</li><li>Contribute to a positive team culture focused on growth, accountability, and support. </li></ul>What Success Looks Like In This Role <ul><li>Guests feel cared for, confident, and excited about their next visit.</li><li>Retail, prebooking, and add-on opportunities are naturally supported - never forced.</li><li>The front desk operates as a proactive partner to stylists, not just an administrative position. </li></ul>Qualifications <ul><li>Friendly, confident, and professional communication style.</li><li>Strong interest in hospitality, beauty, or luxury service environments.</li><li>Comfortable making recommendations and guiding guest conversations.</li><li>Ability to multitask and stay organized in a fast-paced setting.</li><li>Previous customer service experience required; salon or retail experience preferred.</li><li>Cosmetology students are encouraged to apply. </li></ul>Compensation & Growth <ul><li>Hourly pay starting at $17/hr.</li><li>This position includes a performance-based bonus structure tied to individual initiative and revenue-driving behaviors such as retail support, prebooking follow-up, and guest engagement. Team members who take ownership of their role have strong earning potential while helping elevate the salon's success.</li><li>Access to ongoing education and leadership development.</li><li>Growth-minded environment focused on professional advancement. </li></ul>Schedule & Availability <ul><li>Shifts vary and may include days, evenings, and weekends.</li><li>Tuesday 1:30 PM - 9:00 PM, Thursday 1:30 PM - 9:00 PM, Friday 1:30 PM - 9:00 PM, Saturday 12:00 PM - 9:00 PM </li></ul>Work Environment <ul><li>In-person role within a luxury salon setting.</li><li>Must be able to stand for extended periods and lift up to 25 lbs.</li><li>Reasonable accommodations may be made. </li></ul>Benefits <ul><li>Insurance eligibility after 3 months for full-time employees.</li><li>401(k) eligibility after 1 year for full-time employees.</li><li>Continued education opportunities to stay current with industry trends. </li></ul>Eligibility <ul><li>Applicants must be authorized to work in the United States.</li></ul>

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