Full-Time Remote Virtual Receptionist

October 5, 2026

Full-Time Remote Virtual Receptionist

100% Work from Home l Hiring Immediately l Candidates must reside within 50 miles of San Antonio

At Ruby, we provide the friendly, professional support businesses rely on every day. As a Virtual Receptionist, you'll help create positive first impressions and meaningful interactions for our customers and their callers by answering calls, scheduling appointments, and so much more. Because Ruby operates 24/7/365 days a year, this position requires the ability to work a weekend day and holidays. If you excel under pressure, adapt quickly, and take pride in top-tier service, we want to hear from you!

Day-to-Day:

Inbound Support: Deliver empathetic, articulate, and professional assistance to inbound callers across various industries.
Multitasking and Adaptability: Seamlessly switching between unique client protocols, data entry systems, and customized call scripts across two monitors.
Performance Goals: Meet and exceed core KPI's, including schedule adherence, average call wrap-up times, and Quality Assurance (QA) standards.

Your Qualifications and Skills

Located withing 50 miles of San Antonio, Texas
A minimum typing speed of 40 WPM and comfort navigating multiple software platforms simultaneously.
A warm, professional demeanor with the ability to remain composed and empathetic, even during challenging interactions.
A proven track record of self-motivation and reliable attendance.
Preferred, but not required:
- Experience in a high-volume call center, customer service, or administrative role.
- Proficiency in Office 365.
- Bilingual (Spanish/English) is a plus!

Compensation/Benefits:

$19/hr
Comprehensive Medical, Dental, and Vision Insurance
401(k) with company match, plus an Employee Stock Ownership Plan (ESOP)
Paid Time Off (PTO) - 2 Weeks Paid Vacation in Year 1
Life Insurance Policy
Legal Assistance

Tech Requirements to Work from Home:

PC/Laptop running Windows 11 or higher (Chromebooks, Macs/Apple products, and tablets are not compatible).
Dedicated, direct-wired Ethernet connection required (Wi-Fi, cellular hotspots, DSL, satellite, or dial-up services are strictly prohibited as primary connections.)
Internet speeds of 50 Mbps Download/10 Mbps Upload.
A web camera.
Professional-grade wired headset with built-in microphone.
Two monitors with a minimum screen resolution of 1600x900.
Employees must supply their own compliant hardware during initial onboarding. After 90 days, Ruby will provide company-issued equipment.

Ready to apply? If you are tech-savvy, dependable, and driven by great customer service, apply today to start your career with Ruby!

Ruby is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

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4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

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5. HOW DO YOU PROCESS INFORMATION?

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6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

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Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...