[Hiring] Licensed Member Care Representative @TRANZACT
Role Description
This is a business needs-driven, temporary role supporting our Tandem partnership with Humana (MAI). In this role, you will work directly with new Humana members to guide them through a structured conversation and complete the necessary modules to activate their benefits, ensuring a smooth and positive start to their plan experience.
Key Responsibilities include:
- Conduct structured, client-centric conversations with members who are new to their Humana plan.
- Guide members step-by-step through required modules to activate their benefits accurately and completely.
- Provide an exceptional customer experience, ensuring members feel supported and informed throughout the process.
- Maintain compliance with Humana and TRANZACT standards while completing benefit activation calls.
- Accurately document member interactions and completed modules.
- Perform other duties as assigned.
Qualifications
- Genuine dedication to creating positive, member-first conversations; this is a customer service role, not a sales role.
- Exceptional verbal communication skills with the ability to guide members through structured conversations clearly and patiently.
- Ability to accurately complete all required modules and documentation with a high degree of accuracy.
- Comfortable following a structured process while still tailoring the conversation to each member's needs.
- Proficient in Microsoft Office and other job-related tools and technology.
- Performance at or above program average goals.
Requirements
- Must be licensed; however, this role does not involve performing licensed work.
- Performance at or above program average for the previous 90 days.
- Full availability to work a schedule beginning as early as 8:30 AM EST or ending as late as 9:00 PM EST; ability to work overtime as required.
- During AEP, full availability to work during business hours of operation, including weekends as needed.
- Demonstrates and lives the BE REAL values and attributes.
Benefits
- Build valuable skills in structured member conversations and benefit activation processes.
- Play a direct role in helping new Humana members get their benefits set up correctly from day one.
- Contribute to a supportive and collaborative team that values professional development and continuous learning.
- No Cold Calling
- $18.00 Per Hour Plus No Limits on Monthly Sales Bonuses!!
- Paid Training
- Paid Time Off and Holidays
- Professional & Fun Culture
- Full Benefits
