Microsoft 365 / SharePoint Technical Support Specialist

September 15, 2026

Job Description:

Provide help desk and technical support for users of supported platforms and applications
Monitor platform and service performance and identify issues requiring attention
Troubleshoot user and platform problems and resolve issues within the scope of responsibility
Document incidents, requests, resolutions, and recurring issues
Escalate complex technical issues to appropriate technical SMEs and development staff
Assist with user support, access issues, basic configuration, and operational tasks
Communicate clearly with users and technical team members regarding status and resolution
Support reliable, responsive day-to-day operation of the technical environment

Requirements:

U.S. citizenship or Lawful Permanent Resident status with at least three consecutive years of U.S. residency from the date of legal entry as an LPR
Must be eligible to obtain and maintain IRS staff-like access
Must successfully complete the required Moderate Risk background investigation and security screening process
Must successfully complete applicable IRS personnel-security requirements, including fingerprinting and security training
Demonstrated professional experience supporting U.S. Federal Government programs or federal government customers
Experience providing help desk, technical support, systems support, or platform monitoring
Strong troubleshooting and problem-solving skills
Ability to communicate effectively with technical and non-technical users
Strong attention to detail and follow-through
Ability to document issues and work effectively within an established support process
Experience supporting Microsoft 365, SharePoint, or related enterprise platforms is preferred

Benefits:

Growth opportunities
Supportive environment focused on people, innovation, creativity, and customer service

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