Part-Time Evening Dispatcher (Remote)

September 30, 2026

Must Reside in Florida or AlabamaSchedule: Part-Time | Monday–Friday | 5:00 PM – 10:00 PM CSTJoin an Award-Winning TeamAt Peaden Air Conditioning, Plumbing & Electrical, we're committed to delivering 5-star service by building a team of exceptional people.Peaden has proudly served the Florida Panhandle for decades and has been recognized as a Best Place to Work and a Best of Bay winner. Our continued success is built on hiring great people, investing in training, and creating long-term careers-not just jobs.If you're an experienced dispatcher who thrives in a fast-paced environment and enjoys making an immediate impact, we'd love to hear from you.The OpportunityWe're looking for an experienced Part-Time Evening Dispatcher to support our service operations during our busiest evening hours.This position is ideal for someone who can confidently prioritize incoming service calls, make quick decisions, and ensure the right technician is dispatched to the right customer at the right time. You'll serve as a critical communication hub between our customers, technicians, and leadership team while helping deliver an outstanding customer experience.SchedulePart-Time5:00 PM – 10:00 PM CSTEvening ShiftRemote position for residents of Florida or AlabamaWhat You'll DoEvaluate incoming service calls and prioritize them based on urgency.Dispatch the appropriate technician using ServiceTitan.Communicate accurate job details and updates to field technicians.Monitor technician progress and adjust schedules as needed.Keep customers informed of technician arrival times and service updates.Document and manage service calls within ServiceTitan.Coordinate communication between Customer Service Representatives, technicians, and management.Maintain accurate dispatch records and notes.Participate in ongoing training and continuous improvement initiatives.What We're Looking ForRequired QualificationsMust reside in Florida or Alabama.Minimum 2 years of hands-on ServiceTitan experience.Minimum 2 years of home service dispatching experience.Strong verbal and written communication skills.Excellent organizational and multitasking abilities.High attention to detail.Ability to make sound decisions in a fast-paced environment.Ability to work independently with minimal supervision.Strong computer and technology skills.Equipment ProvidedCompany-issued laptop.Company-issued headset.Why Join Peaden?We believe our employees are our greatest investment. When you join Peaden, you'll become part of a team that values professionalism, accountability, and continuous growth.Benefits & PerksCompetitive pay based on experience.Weekly pay.Medical, Dental & Vision Insurance.Company-paid Life Insurance.Company-paid Long-Term Disability Insurance.401(k) with Company Match.Paid Time Off beginning your first day.Paid Holidays.Paid Parental Leave.Ongoing training and professional development.Supportive leadership and a collaborative team environment.Who Succeeds in This Role?The ideal candidate is someone who:Thrives in a fast-paced environment.Can confidently manage multiple priorities at once.Remains calm under pressure.Communicates professionally with customers and teammates.Takes ownership of their work.Enjoys solving problems and making quick, informed decisions.Build Your Career with PeadenThis is more than a part-time dispatch position-it's an opportunity to be part of an award-winning team that values your experience and the impact you make every day.If you're ready to bring your ServiceTitan expertise to a company that invests in its people, we encourage you to apply today.See What It's Like to Work at PeadenAt Peaden, we believe our people are what set us apart. Hear directly from our team members about our culture, career opportunities, and what it's like to build a future with Peaden.Watch our Careers Video: Employment OpportunityPeaden provides equal employment opportunities to all applicants and employees without regard to any characteristic protected by applicable federal, state, or local law.Any conditional offer will be subject to background check, MVR, and drug screen. DFWP
Remote

Skills:
Communication Skills, Continuous Improvement, Customer Experience, Customer Support/Service, Dental Insurance, Detail Oriented, Establish Priorities, Insurance, Laptop PC, Leadership, Life Insurance, Multitasking, On Site Support, Operational Support, Organizational Skills, Presentation/Verbal Skills, Problem Solving Skills, Record Keeping, Team Player, Telephone Skills, Vision Plan, Writing Skills

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...