<strong>About Us<br><br></strong>At Tutored by Teachers, we believe that when you put a teacher in front of a student, magic happens. Backed by some of the biggest names in EdTech including GSV, A-Street Ventures, and TMV, we are on a mission to close the opportunity gap and need a strong strategic, data-driven, and results-oriented member of our Engagement Management team. <strong>This is a remote position, but we are looking for someone who can support Los Angeles locally! </strong>If you're a person motivated by customer happiness and success and are looking to join a mission-driven, growing company, then this role is made for you!<br><br><strong>The Role<br><br></strong>As a Partner Success Manager you will:<br><br><ul><li>Serve as a strategic partner to district and school teams, ensuring program success and long-term growth </li><li>Lead onboarding for new clients, setting clear expectations, timelines, and milestones</li><li>Own and manage your book of business: develop territory plans to support account health, renewals, and expansion opportunities</li><li>Synthesize client feedback to provide meaningful insights to internal teams & senior management</li><li>Lead renewal and upsell efforts, identifying opportunities to grow partnerships based on client goals and outcomes</li><li>Proactively identify at-risk accounts and partner internally to mitigate churn </li><li>Build trusted, collaborative relationships across internal teams to align on partner needs and deliver seamless client experience<br><br></li></ul><strong>Requirements<br><br></strong><ul><li>3-5+ years experience in Customer Success or Account Management</li><li>Experience in K-12 education, district and school leadership preferred </li><li>Strong organizational and project management skills; ability to prioritize strategically </li><li>Track record of driving positive customer success outcomes: retention, expansion, churn reduction, client advocacy and account lifetime value</li><li>Experience navigating and resolving client challenges, both internally and externally</li><li>Willingness to travel up to 40% of work week</li><li>Commitment to TbT's mission to close the opportunity gap and promote inclusivity<br><br></li></ul><strong>Benefits<br><br></strong>We currently offer the following benefits:<br><br><ul><li>Excellent healthcare coverage - we cover 100% of certain health care plans for you and your family!</li><li>Access to 401k to help save for the future</li><li>Well-rounded wellness benefits including access to free and low cost mental health resources and support services</li><li>Fully remote work environment</li><li>Company-owned laptop</li><li>Flexible, Discretionary PTO: We offer flexible paid time off that allows employees to take time away as needed, subject to manager approval<br><br></li></ul>Tutored by Teachers is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you have a disability or special need that requires accommodation, please let us know.<br><br>The expected base salary range for this position is $90,000-$110,000.