Personal Injury Legal Assistant - Freelance, Remote

September 18, 2026

Personal Injury Legal Assistant - Freelance, Remote

Department: Specialized Roles

Employment Type: Full Time

Location: Philippines

Reporting To: Client via Magic

Compensation: $7.00 / hour

Description

About the Client

This client operates in the legal industry, focusing on personal injury law. They are currently seeking to enhance their team to ensure efficient case management and client satisfaction. This role is crucial for maintaining workflow and supporting attorneys in their efforts.

Why does this role exist?

The primary objective of this role is to fill a critical gap left by an internal paralegal. By hiring a dedicated legal assistant, the client aims to improve communication, streamline case management, and enhance overall client satisfaction.

The Impact you’ll make

Case Management & File Development

Serve as the primary point of contact for assigned clients during treatment and demand preparation.
Maintain accurate, complete, and up-to-date records in the firm’s case management system.
Monitor medical treatment progress and follow up regularly with clients.

Demand Preparation (No Negotiation Authority)

Draft clear, persuasive, and well-supported settlement demands.
Confirm that all treatment is complete prior to submission.
Submit finalized demands to insurance carriers.

Client Communication & Satisfaction

Maintain proactive communication with clients every 7–10 business days.
Return client calls, emails, and messages promptly.
Clearly explain treatment expectations and documentation needs.

Liens, Coverage & Compliance Monitoring

Identify potential Medicare involvement and notify the supervising attorney.
Document all lien-related findings clearly in the case file.

Documentation, Compliance & Risk Management

Accurately document all case activity and client communications.
Maintain strict compliance with HIPAA and state privacy laws.

Skills, Knowledge and Expertise

Required:

Direct prior experience handling US personal injury pre-litigation workflows (Stages 1–2), including medical records retrieval, billing collection, and demand package drafting.
Exceptional written and verbal English skills with clear pronunciation and strong phone etiquette for client calls and provider follow-ups.
Proven ability and dedicated setup to consistently work US Eastern Time hours (9:00 AM – 5:00 PM ET) without attendance conflicts.
Hands-on experience or demonstrated tech fluency in navigating legal CRM systems (Smart Advocate preferred) and VOIP/phone software (RingCentral preferred).

Your superpowers are...

You take full initiative over your task queue, moving files forward independently without needing daily direction on what to work on next.
Warm, polite, and reassuring tone over the phone, capable of supporting clients undergoing medical treatment with patience and clarity.
Outstanding attention to detail when organizing medical records, itemized billings, damage documentation, and maintaining structured notes.
Quick to adapt to remote desktop setups, digital fax systems, Outlook calendaring, and integrated telephony tools.
Firm commitment to maintaining confidentiality, safeguarding data (HIPAA), and recognizing strict legal boundaries (never offering legal advice).

WFH Set-Up:

Computer with at least 8GB RAM, an Intel i5 core processor/AMD Ryzen 5 Processor and up.
Internet speed of at least 40MBPS
Headset with an extended mic that has noise cancellation and a webcam
Back-up computer and internet connection
Quiet, dedicated workspace at home

You should apply if...

You are a self-motivated legal support professional who thrives on managing your own priority queue and takes pride in keeping cases moving without constant supervision.
You genuinely care about helping injured clients feel heard, valued, and supported throughout their recovery journey.
You bring high energy, sense of urgency, and strong organization to your work, leaving no email unreturned or file unupdated.
You value consistency, punctuality, and long-term stability working full-time aligned with US Eastern business hours.

What to expect...

Work Setup:

Remote position
Must have a reliable internet connection and a quiet workspace
Required to provide own computer with Intel Core i5 or something similar or higher operating system

Working Hours:

40 hours per week
Monday through Friday, 9:00 AM – 5:00 PM ET (Eastern Time).

Compensation:

$7 per hour
No benefits package included

Benefits

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