RD | (Remote) Principal Support Engineer, Production Support and Services

September 17, 2026

Principal Support Engineer, Production Support and Services

We are looking for a highly motivated individual to be part of our new cloud-based Brokerage Platform’s Production Support team. Our ever-evolving technology stack ensures a phenomenal learning culture in the team. You will be encouraged to quickly gain understanding of all the components of our applications and will work with the team to deliver outstanding solutions. We are always exploring new technologies and new ways to continually provide value to our customers.

Required Skills

Hands on AWS
Experience working in Brokerage Systems
Infrastructure or application experience
Production support experience.

Job Duties

In this role, you will be responsible for supporting the platform end to end. In addition to strong technical competency, the position requires the ability to effectively work with a geographically diverse team, build and leverage client and vendor relationships, and provide innovative thought leadership.

Job Requirements

5+ years of experience in Production support and on call handling 24/7 applications and Infrastructure.
Extensive experience working on AWS cloud environment.
Experience in programming languages like Java, Python, Node would be a plus.
Exposure to supporting varied Infrastructure components like EKS, Kafka, MQ
Database technologies like MongoDB, MariaDB and caching solutions like Redis on AWS would be a plus
Experience in monitoring and alerting using CloudWatch, Datadog preferable.
Brokerage back-office systems knowledge would be a plus
Experience in building and deploying CI/CD pipelines with Jenkins Core and Terraform
Flexibility and adaptability to learn and support new technologies on the cloud.
Strong communication (written and verbal) and interpersonal skills.
Familiarity with ITIL framework and Agile Methodology
Ability to effectively multi-task and manage his/her time, and the ability to work independently as well as within a team environment.
Demonstrated technical, analytical, and problem-solving skills.

Desired Skills & Experience

Bachelor’s degree in Engineering or Computer Science preferred
MSCE or A+ certification is required, with MSCE preferred
AWS certifications preferred (AWS SysOps, DevOps)
Domain knowledge is a plus.
Use Data dog.
Java, Python, Node
Required Skills : Technical Support
Basic Qualification :
Additional Skills : Application Engineer

This is a high PRIORITY requisition.

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