Remote Animal Pharmacy Customer Service Call Center Agent - Remote after training~

September 17, 2026

At Wedgewood Pharmacy, we are dedicated to improving the lives of animals through customized medication and compassionate care. Every role in our organization contributes to helping pets live healthier, happier lives. We are a team driven by purpose, quality, and a shared commitment to animal health.

WE ARE HIRING FOR OUR NEXT CLASS STARTING ON OCTOBER 5, 2026!!!

Must be within a commutable distance of Swedesboro, NJ

Great Care, Delivered™ is not just a promise; it’s a commitment we make to our customers! If you have a passion for helping animals and a love for serving others, we want YOU to join our Customer Care Team and help us fulfill that promise!

Are you excited to kickstart or continue your Customer Service career in a vibrant remote call center environment while making a real difference for animals? Perhaps you’re a vet tech seeking better pay and amazing advancement opportunities that allow you to keep helping our furry friends?

Wedgewood Pharmacy is the perfect place for you! As the nation’s largest and most trusted provider of compounded veterinary medications, we’re looking for enthusiastic individuals to join our mission!

Our Customer Care Specialists can start at an impressive $19.25 an hour, plus bonuses and incentives! The rate is determined by experience.

When will you work?

New-hire education includes six weeks of paid in-classroom training at our Swedesboro, New Jersey, campus. You’ll explore our state-of-the-art laboratories and impressive shipping and warehousing operations while being trained to become a Customer Care Specialist and a registered New Jersey Pharmacy Technician.

This position is remote after training, except for meetings. You must meet metrics.

The regular work schedule will be: Monday through Friday, 11:30 AM - 8:00 PM EST | One Saturday, 9:00 AM - 5:00 PM per month and one extra Saturday per quarter.

We will provide the computer equipment you need to work from home.

All Customer Care employees participate in regular shift bids, so work schedules are awarded based on tenure and performance. This means everyone has the chance to compete for and secure their ideal schedule!

What you’ll do:

Deliver exceptional customer service.

Efficiently navigate patient and prescriber profiles across multiple systems.

Enter prescriptions in our systems.

Adapt swiftly to each customer interaction, whether inbound, outbound, or written, through email, phone, SMS, chat, and mailed prescriptions.

Work independently and collaborate with team members!

Engage with team members across pharmacy and fulfillment facilities.

Answer high-volume calls - over 60 per day.

Be able to work uninterrupted, with 90% of your day assisting customers.

Who you are:

Possess or be able to acquire a New Jersey Pharmacy Technician License. (We train you)

Experienced in data entry and multitasking

Experienced in handling high-volume inbound calls - 60 or more a day

Previous call center experience or high-volume call environment.

Demonstrates strong attention to detail and a commitment to following procedures.

An effective and persuasive communicator

Professional computer experience (Office, Internet, etc.)

Strong math skills

A high school graduate or equivalent required

Live within a commutable distance to Swedesboro, NJ

What’s in it for you:

A comprehensive benefits package that includes health, dental, and flexible spending accounts!

A 401(k) retirement plan with a generous company contribution to help you save for the future!

Company-paid life and disability insurance!

Access to voluntary insurance options!

A generous paid time off program that increases every year!

Tuition reimbursement to support your educational goals!

Growth opportunities – we believe in promoting from within through our internal job posting program!

#af

Pay Range

$19.25 - $21 USD

Why We Do What We Do

At Wedgewood Pharmacy, your work has purpose. Every prescription you help prepare, support, or deliver contributes to improving the health and well-being of animals. We are passionate about what we do and proud to build a workplace where people feel supported, included, and valued.

Our Commitment to Inclusion

Wedgewood Pharmacy is an equal opportunity employer. We are committed to building a diverse and inclusive workplace where everyone can thrive.

Back to blog

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...