[Remote] Carrier Connections Associate (US)

September 14, 2026

Note: The job is a remote job and is open to candidates in USA. Rippling provides an integrated platform for managing HR, IT, and finance systems. The Carrier Connections Associate will manage and resolve post-production discrepancies involving clients and insurance carriers, troubleshoot data transmission issues, ensure data integrity, and coordinate with internal teams and external partners to support accurate electronic transactions.

Responsibilities

Resolve discrepancies and errors reported by customers and insurance carriers
Serve as a point of contact for clients and internal stakeholders for complex issues and escalations to communicate issue status, resolution progress, and required follow-up actions
Investigate the root causes of discrepancies, define and implement enhancements through process and automation to improve the customer experience
Provide first-class service to our clients

Skills

2+ years of experience in a customer-facing operations, implementation, support, project management, or similar role, with strong US benefits administration subject matter expertise and hands-on experience supporting EDI or API integrations
Strong communication skills (written and verbal)
Strong project management and organizational skills: high attention to detail with excellent work product, time management, and execution
Experience in effectively partnering with Product and Engineering teams with the ability to distill complex concepts into actionable and practical steps
Experience working through a dashboard of tasks and organizing your day around both tasks and project deliverables
Strong problem-solving, research, and conflict resolution skills
Strong desire to learn about subject matter and new processes surrounding the work
Experience using SFDC or other similar support-ticketing systems (Zendesk, etc.)
Experience with G-Suite, SFDC, and Jira
Client De-escalation experience
Professional use of Gemini, ChatGPT, or a similar LLM
Prior experience at a Saas/start-up company preferred

Company Overview

Rippling is a workforce management platform that unifies HR, IT, and finance operations into a single system. It was founded in 2016, and is headquartered in San Francisco, California, USA, with a workforce of 1001-5000 employees. Its website is

Company H1B Sponsorship

Rippling has a track record of offering H1B sponsorships, with 21 in 2026, 83 in 2025, 24 in 2024. Please note that this does not guarantee sponsorship for this specific role.

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