Remote Client Success Director, Adobe

October 3, 2026

We're an award-winning data, media and tech consultancy and a leading Google and Adobe partner that helps brands and agencies think beyond clicks and conversions to unlock new opportunities for growth. We thrive on rolling up our sleeves and digging into the tough stuff for our 800+ clients. And we love getting them the most ROI from their digital marketing. If you’re up for the challenge, join us. Let’s move fearlessly forward together.

Job Title: Client Success Director, Adobe

Compensation: $115,000 to $135,000

Location: Arizona, California, Colorado, Connecticut, Florida, Georgia, Iowa, Illinois, Indiana, Kansas, Maryland, Michigan, Minnesota, Missouri, North Carolina, New Jersey, New Mexico, New York, Oregon, Pennsylvania, Tennessee, Texas, Utah, Virginia, Washington, and Wisconsin.

Adswerve is seeking a commercially driven Client Success Director to lead strategic growth for key Adobe accounts. The Client Success Director is the primary architect of the client relationship. In this role, you are responsible for the commercial health, long-term retention, and organic growth of valuable Adobe enterprise accounts.

We are seeking a highly organized, client-centric leader who can translate complex technical wins into impactful business results. You will act as the strategic client partner, crafting compelling narratives for the C-suite, supporting high-stakes negotiations, and ensuring – through our platforms and solutions – that we are viewed as an indispensable business partner rather than a line-item vendor.

Responsibilities:

Strategic Account Growth & Commercial Leadership

Commercial Growth Strategy: Identify and bridge the gap between a client’s current state and their "North Star" goals, creating a natural path for upsell and cross-sell of the Adobe stack.
Strategic Roadmap Governance: Partner with the Product and/or Transformation Leads to deliver high-level strategic workshops that align the client’s business transformation goals with Adobe’s product evolution & Adswerve’s Digital Experience solutions.
Narrative Excellence: Elevate the Adswerve Story by moving beyond metrics. In partnership with the Product & Transformation Leads, you will lead the creation of client roadmaps, business reviews, and pitch decks, ensuring each narrative is curated to demonstrate value tied to business objectives, turning technical milestones into financial outcomes.
Deal Architect & Closer: Close on high-stakes renewals and upsells. You will lead complex pricing negotiations to ensure both profitability and long-term mutual value.
Portfolio Intelligence & Executive Reporting: Act as the primary source of truth for Adswerve leadership regarding your book of business. You aggregate updates and provide high-level strategic insights on revenue trends, churn risks, and expansion velocity, enabling informed board-level and executive decision-making.

Client Partnership & Consulting Strategy

Executive Relationship Architecture: Build and maintain resilient relationships with senior client stakeholders (including VP/C-Level); Map complex enterprise organizations to find new budget owners and stakeholders across different business units.
Integrated Solutions Consulting: Speak confidently to Adswerve’s Analytics & Personalization solutions, and be able identify potential opportunities for Cloud & Programmatic Media as well, bringing in SMEs to further those conversations. Guide clients on the 'People and Process' shifts required to maximize their Adobe investment.
Orchestration: Act as the "General Manager" of the account, coordinating between Sales, Product, and Engineering teams to ensure a unified front to the customer when challenges, roadblocks, or opportunities arise.
Strategic Partner Liaison: Manage high-level relationships with key partners (such as Adobe), advocating for your clients to unlock beta opportunities and advanced support, and collaborating to drive “create” and “co sell” opportunities for Adswerve.

Experience:

8+ years of experience in Enterprise Account Management, Management Consulting, or Strategic Sales within the Sa

Back to blog

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...