Remote Customer Service Agent - Member Advocate - $15 hour (#TCL)

September 14, 2026

Remote Customer Service Agent

Member Advocate
$15 hour (#TCL) Inktel Contact Center Solutions
2.

9 Alabama Job Details Full-time From $15 an hour 12 hours ago Benefits Paid training Health insurance Dental insurance 401(k) Paid time off Work from home Vision insurance Life insurance Referral program Qualifications Computer operation High school diploma or GED Desktop applications Productivity software Technical Proficiency Full Job Description Company Overview Inktel Contact Center Solutions is a leading business process outsourcing (BPO) provider dedicated to delivering exceptional customer experiences and contact center solutions. We proudly partner with Fortune 500 companies, government agencies, and nonprofit organizations, providing innovative, people-focused service that drives meaningful results. At Inktel, we foster a collaborative and supportive culture where employees are empowered to grow, succeed, and make a positive impact. Position Overview Inktel is currently hiring Remote Customer Service Agents (Medicare Member Advocates) for our July 27, 2026 training class . As a Medicare Member Advocate, you will serve as the first point of contact for Medicare members, providing compassionate, professional support via inbound phone calls. You'll assist members by answering questions about their medical and dental benefits, resolving concerns, and ensuring they receive accurate information and an outstanding service experience. This is a fully remote W-2 position . Associates will work from home using their own Windows-based computer that meets the technical requirements outlined below. To be successful in this role, you must maintain a dedicated, distraction-free workspace that allows you to provide exceptional service in a professional environment. What You'll Do As a Medicare Member Advocate, you'll become a trusted resource for members by providing knowledgeable, empathetic, and solution-focused support.

Responsibilities include:

Handle inbound calls from Medicare members in a professional and courteous manner. Educate members on their medical and dental benefits. Research and resolve member questions and concerns accurately and efficiently. Deliver an exceptional customer experience while building trust and confidence. Navigate multiple systems simultaneously while documenting interactions. Participate in ongoing training and professional development opportunities. Maintain compliance with company policies and healthcare privacy standards. Our service center is dynamic and fast-paced. Every member interaction is unique, requiring critical thinking, adaptability, and a genuine commitment to helping others. During your first several weeks, you'll participate in a comprehensive paid training program designed to provide the knowledge and skills needed to succeed in the Medicare industry. We invest in your development and provide the resources necessary to build a rewarding career supporting the Medicare population. What We're Looking For Successful Medicare Member Advocates are compassionate problem-solvers who enjoy helping others and thrive in a fast-paced customer service environment.

Ideal candidates are:

Passionate about delivering exceptional customer service. Excellent communicators who can explain complex information in simple, easy-to-understand terms. Empathetic, patient, and emotionally intelligent. Curious, adaptable, and eager to learn. Strong critical thinkers with excellent problem-solving skills. Organized, detail-oriented, and able to multitask effectively. Comfortable making decisions while balancing member needs and company guidelines. Able to remain calm and professional under pressure.

Position Details Start Date:

July 27, 2026

Employment Type:

Remote W-2

Pay Rate:

$15.00 per hour (Training and Production)

Meet & Greet:

Friday, July 24, 2026

Training Schedule:

July 27

September 18, 2026 Monday through Friday 9:00 AM
6:00

PM EST Production Schedule:

Availability required Monday through Sunday Operating hours: 8:00 AM

8:00 PM EST Assigned schedules will fall within these hours.

Minimum Qualifications High school diploma or GED required. Minimum of one (1) year of customer service experience with frequent customer interaction by phone, email, or in person (at least 60% of the workday). Strong computer proficiency, including Microsoft Office applications. Ability to quickly learn new software systems and technology. Excellent verbal communication and active listening skills. Strong attention to detail and organizational skills. Physical Requirements & Remote Work Environment This position requires prolonged periods of: Speaking with Medicare members via telephone using a headset. Sitting and working at a computer. Navigating multiple software applications simultaneously. Employees are responsible for maintaining a professional home office environment that: Is quiet and free from distractions. Provides an ergonomically appropriate workstation. Meets all Remote Worker Guidelines. Supports video participation during meetings and training sessions.

Work-From-Home Technical Requirements Please Note:

Apple (Mac) computers and Chromebooks are not compatible with this position. A Windows-based computer is required. Minimum Computer Requirements Processor Intel Core i3 or AMD Ryzen 3 (or better) Dual-Core 1.2 GHz minimum Memory 8 GB RAM or greater Operating System Windows 11 (Home or Pro) Storage Minimum 100 GB total hard drive At least 40 GB of available free space USB Ports Two (2) available USB 2.0 ports or higher Monitor Requirements Dual-monitor setup required: One laptop and one external monitor, or Two monitors connected to a desktop Minimum resolution: 1280 x 1024 (SXGA)

Minimum download speed:

45 Mbps Minimum upload speed: 10 Mbps Internet connection may not be shared with more than three devices at the same location. Why Join Inktel? At Inktel, you'll have the opportunity to make a meaningful difference in the lives of Medicare members while building valuable customer service and healthcare experience. We provide paid training, ongoing development, and a supportive team environment where your contributions are recognized and your career can grow. If you're passionate about helping others, enjoy solving problems, and are looking for a rewarding remote career, we'd love to hear from you.

Pay:

From $15.00 per hour

Benefits:

401(k) Dental insurance Health insurance Life insurance Paid time off Referral program Vision insurance

Work Location:

Remote

Back to blog

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...