Remote Healthcare Customer Service Representative

October 16, 2026

Make a difference with every call.

Help customers get the answers and support they need. We are seeking dependable, compassionate Healthcare Customer Service Representatives who can listen carefully, resolve concerns, and make complex information easier to understand. In this role, you will handle incoming calls, navigate multiple systems, and provide professional, thoughtful service, including support for older adults.

What you'll do

Handle high-volume incoming calls, assess customer needs, and explain relevant products and services with professionalism, patience, and care.
Navigate multiple systems to gather and accurately document customer information.
Use sound judgment to resolve concerns during the first call whenever possible, follow company policies and client guidelines, and escalate issues when needed.
Meet service quality, productivity, and attendance expectations while adapting to change and identifying opportunities to improve the customer experience.

What you'll bring

At least 3- 6 months of customer service experience; healthcare experience is preferred. A relevant degree or appropriate education may substitute for experience.
Clear communication, analytical, and problem-solving skills, with a caring approach to customer service-especially when assisting older adults.
Integrity, dependable attendance, adaptability, and flexibility to work evenings, weekends, possible holidays, and occasional overtime.
Ability to pass a background check and drug screening.

Work-from-home requirements

A dedicated workspace in your home.
Internet speeds of at least 20 Mbps download and 10 Mbps upload.
A wired internet connection; wireless access is not permitted.

Remote

Skills:
Analysis Skills, Background Investigation, Call Volume, Communication Skills, Customer Escalations, Customer Experience, Customer Support/Service, Customer/Client Research, Healthcare, Healthcare Customer Service, Problem Solving Skills

PSG Global Solutions LLC

Back to blog

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...