Note: The job is a remote job and is open to candidates in USA. United Wound Healing builds and leads wound care teams to improve patient outcomes through expert medical care, education, and support. The Intake Specialist audits and creates patient intake records, verifies insurance eligibility and authorization requirements, manages documentation and registration priorities, and supports providers and business offices through accurate data entry and communication.

Responsibilities

• Audit patient intake packet and identify a new patient versus a readmitted patient
• Create patient profile and ensure correct data entry of demographics
• Accurately verify eligibility for each insurance payer identified, and update patient profile with correct COB
• Navigate multiple insurance payer sites to verify patient eligibility
• Make outbound calls to insurance eligibility departments
• Collaborate with facility’s business office regarding insurance verification
• Verify possible Medicaid coverage for every registration
• Identify payers where prior authorization is needed and submit authorization requests accordingly
• Create detailed documentation surrounding work performed on each individual account
• Prioritize registration completion based on urgency and day of wound rounds
• Respond to intake inquiries via email and/or phone
• Complete accurate and timely data entry of the patient’s past medical history and allergies
• Ensure all patient visits are added on the providers daily census within EMR
• Prep new patient electronic chart for providers
• Answer incoming business office phone line
• Other duties as assigned

Skills

• 1-2 years medical billing experience and working with insurance companies is required
• Must live in one of the following states: WA, OR, ID, UT, AZ, TX, VA, FL, GA, PA, IA
• Acute attention to detail with a strong, self-sufficient work ethic
• Excellent organization and use of time management skills
• Ability to prioritize workload and have a strong sense of urgency when time sensitive situations arise
• Proficient with computers and navigating within multiple applications
• Proficient in MS Office (specifically Teams, Outlook, Excel, and Word)
• Strong verbal and written communication, as well as customer service skills; must be able to listen and communicate effectively with leadership, providers, and co-workers
• Knowledge of applicable federal, state and local laws and regulations including the requirements of the HIPAA and OSHA regulations pertinent to medical practices
• Ability to collaborate with other UWH team members electronically via email, messaging, and telephone conferences
• Goal-oriented and a consistent performer
• Must be self-motivated, punctual, dependable, and able to work independently
• Must be trustworthy, honest and have a positive and professional attitude
• Remote: Must be located in one of the following States: WA, OR, ID, UT, AZ, TX, VA, FL, GA, PA
• In-Office: Required to work in the office if you live within 20 miles of the corporate headquarters

Benefits

• Medical/Dental/Orthodontic/Vision/RX - 80% towards employee monthly premiums covered, HSA, dependent coverage available at employee’s expense (for associates working 20+ hours per week)
• Employer Sponsored Life, AD&D, and Disability Insurance (for associates working 20+ hours per week)
• Voluntary Supplemental Insurance: Accident, Cancer, Critical Illness, STD, Life (for associates working 20+ hours per week)
• Paid Time Off: accrue up to 132 hours (16.5 days) in your first year of employment based on FTE status (for associates working 20+ hours per week)
• 8 paid Holidays for full-time employees
• 401(k) match on first 4%
• Core Values that promote work-life harmony
• A culture where employees recognize each other’s wins and do not tolerate gossip or drama
• Remote work for candidates outside the local area; in-office work for candidates within commuting distance of the Puyallup office

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