REMOTE – Seasonal Customer Connection Representative II in Akron, OH

September 16, 2026

REMOTE - Seasonal Customer Connection Representative II - reputed company - Akron, OH - work from home job Company: reputed company Job description: We have many opportunities available on our other career site pages. Click to link to our careers page! reputed company is the world's largest retailer of diamond jewelry, operating more than 2,800 stores worldwide under the iconic brands: reputed company, Zales, Jared, H.Samuel, Ernest Jones, Peoples, Banter by Piercing Pagoda, Rocksbox, JamesAllen.com and Diamonds Direct. We are a people-first company and this core value is at the heart of everything we do, from empowering our valued team members, to collaborating with our customers, to fostering the communities in which we live and serve. People – and the love their actions inspire – are what drive us. We’re not only proud of the love we inspire outside our walls, we’re especially proud of the diversity, inclusion and equity we’re inspiring inside. There are dynamic career paths awaiting you – rewarding opportunities to impact the lives of others and inspire love. Join us! NOW HIRING! SEPTEMBER 2023 Position: Seasonal Representative II Full-Time and Part-Time Work-At-Home Job Functions: Combination of Phones/Store Chat/Live Person Chat Why work at reputed company? We are a people-first company. Our core value is at the heart of everything we do, from empowering our valued team members, to collaborating with our customers, to fostering the communities in which we live and serve. We are Great Place to Work-Certified operating under multiple iconic brands. Our highly successful Signet C3, Customer Connection Team now has seasonal full-time and part-time Work-at-Home positions available. This department is ever changing in our commitment to provide world-class service to our customers. We are committed to our team member’s success, and we expect our team members to be equally invested, not afraid of a challenge and eager to grow with us! The day in the life of a team member is highly driven by volume and demand of our customers. Is this the right opportunity for you? We’re looking for individuals who are: Highly confident, proactive problem solvers who demonstrate strong ability to quickly navigate the internet Embrace asking fact finding questions and researching for the best resolution for both our company and the customer Highly organized and effectively manages their time Proficient in written and verbal communication through a variety of platforms (including reputed company Teams) Empathetic and customer-focused in every way Willing and able to empathize and acknowledge mistakes as well as authentically apologize to guests Independent workers who enjoy a fast-paced environment Have moderate to advanced technical proficiency with familiarity in reputed company Suite, navigating web browsers, and using multiple screens while troubleshooting basic technical topics to resolve customer issues Able to identify how to use the company websites for potential sales opportunities Confident using basic negotiation skills for both sales and service Required to work evenings and weekends Able to provide their own high-speed internet, router/modem and set up the equipment as needed Willing to participate in cross-training sessions in various areas within the department Are willing to be on camera for all training, cross training, Teams and reputed company meetings as needed A successful team member will: Transition as needed between various job functions and channels (e.g., phone, store chat, Live Person, Special Orders) Assist both internal and external customers with sales and/or service inquiries Serve as our customer’s initial point of contact when reaching out to the Customer Connection Center for sale or service assistance Gathering important data, research issues and formulate the appropriate Customer First Resolution which support our continued growth as the world’s largest retailer of diamond jewelry and delights our customers Independently work towards providing Customer First Resolutions using the required Signet C3 systems and tools with support from the Leadership Team Respond to inbound requests including online orders, merchandise selection and repairs Use analytical/decision making to gather important data, research issues and formulate the appropriate Customer First Resolution Multi-task to meet or exceed established service level expectations in a high volume, fast-paced environment Embrace change and personal development Why you may want to join our team: We work hard to create a diverse, welcoming culture that promotes primarily from within We provide the equipment We offer remote, work from home positions to responsible, hard-working people who can provide a safe and secure work environment, free of distractions for our customers We provide up to 5 weeks of mandatory paid full-time training We offer a competitive starting hourly pay rate of $15.00 minimum We p

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

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Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

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This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...