[Remote] Sr. Director/Team Lead US Oncology Customer Engagement Platform Strategy and Enablement

Note: The job is a remote job and is open to candidates in USA. Pfizer is a global biopharmaceutical company seeking a senior leader to support the US Oncology Customer Engagement Platform. The role develops strategic and operating plans, provides insights and operational enablement, leads Team Epic, manages cross-functional initiatives, and oversees resource allocation, governance, and organizational development across the Oncology commercial organization.


Responsibilities

  • Generate critical business insights that informs the strategic and executional priorities for the organization
  • Identifies innovative and transformative approaches to advancing our customer engagement model, in partnership with the CEP Lead and CEP LT
  • Leads all strategic operational and portfolio activities across the U.S. Oncology Field Organization including operating plan, strategic plan, and deployment
  • Prioritizes the adoption of AI within the organization and applies it as an enabler of the CEP organization’s success, with a future-focused mindset
  • Leads team that analyzes, and reviews data across Oncology to track performance and drive accountability for execution against business priorities
  • Responsible for overseeing, organizing, and facilitating all cross-brand national sales operational matters, including Incentive Compensation (IC), National/POA meetings, Training, Compliance, , as well as other operational areas
  • Coordinates alignment and discussion of cross commercial group communication for the CEP organization (CEP Lead, 4 National Sales Directors, and Oncology Account Group Lead)
  • Establish appropriate governance for CEP initiatives and proactively identify, assess, escalate, and mitigate operational, compliance, data-privacy, technology, and execution risks, including the responsible use of AI and analytics
  • Lead and develop a team of 5 direct reports to enable the success of the US ONC CEP organization
  • Collaborate on commercial strategies across the US Commercial oncology organization, with an enterprise mindset to deliver business and patient impact
  • Foster and develop growth and development initiatives and programs across CEP to Empower Our People, in close partnership across functions, including PX
  • Represents US Oncology operations in various cross-enterprise customer facing initiatives
  • Work with Oncology Portfolio Acceleration on key business insights and commercial strategies to innovate and maximize execution and impact
  • Serve as a connection point with CEP enablement leads and various CMO functions, to drive adoption and uptake of tools, capabilities, and resources that will maximize impact
  • Identify, innovate, implement, and sustain culture initiatives and capabilities development in partnership with CEP leadership
  • Cultivates strong relationships across the CEP organization, including leaders, to ensure alignment to CEP priorities and connectivity within and across the entire organization
  • Leads Budget Tracking to ensure CEP alignment to plan
  • Leads Op Planning, providing organization, structure and relevant data to help inform decision making, while partnering closely with Finance
  • Actively manages and leads Directors to manage respective Oncology CEP expenses and budget
  • Evaluate strategic and operational tradeoffs across competing CEP priorities and provide recommendations on resource allocation and budget decisions across CEP priorities

Skills

  • Position requires at least 12 years of experience in US pharmaceutical, Biotech, or consultant experience in sales and/or marketing (or like functions), with demonstrated success working collaboratively across different parts of the organization
  • 1st line supervisory experience required
  • Documented ability to lead innovation and develop partnerships to build on business opportunities and organizational capabilities
  • Demonstrated success in a highly fast-paced setting managing a team of diverse colleagues in multi-disciplinary positions
  • Demonstrated analytical and problem-solving skills required
  • Demonstrated ability to navigate across Pfizer to achieve BU objectives
  • Strong project and program management skills, including change leadership
  • Must have proven ability to manage complex situations in a matrix organizational structure through the participation in or leadership of cross-functional teams, together with strong team membership skills
  • Strong organizational skills and attention to detail; ability to lead through influence
  • Strong executive presence, including oral and written communication skills
  • Excellent follow-through and highly communicative style required
  • Demonstrated business acumen, strategic thinking abilities, and financial acumen
  • Strong judgment in prioritization, escalation, enterprise trade-off decisions, data governance, and the responsible use of AI and digital platforms
  • Comfortable working with Senior Leaders; competence in developing senior leadership presentations
  • Sensitivity, discretion and confidentiality
  • Candidates must be authorized to be employed in the U.S. by any employer
  • U.S. work visa sponsorship (such as TN, O-1, H-1B, etc.) is not available for this role now or in the future
  • This position requires permanent work authorization in the United States
  • 5 years of experience in operations, analytics, and leading organizational strategy strongly preferred
  • Direct work experience within the Oncology therapeutic area and US Oncology organization strongly preferred
  • Experience working with Organized customers such as Payer, GPO, SPP, IDN, LPNs
  • Candidate demonstrates a breadth of diverse leadership experiences and capabilities including: the ability to influence and collaborate with peers, develop and coach others, oversee and guide

Benefits

  • Participation in Pfizer’s Global Performance Plan with a bonus target of 22.5% of the base salary
  • Eligibility to participate in Pfizer’s share based long term incentive program
  • 401(k) plan with Pfizer Matching Contributions
  • Additional Pfizer Retirement Savings Contribution
  • Paid vacation, holiday and personal days
  • Paid caregiver/parental and medical leave
  • Medical, prescription drug, dental and vision coverage
  • Relocation assistance may be available based on business needs and/or eligibility
  • US Remote work arrangement

Company Overview

  • Pfizer is a biopharmaceutical company that discovers, develops, and delivers medicines and vaccines. It was founded in 1849, and is headquartered in New York, New York, USA, with a workforce of 10001+ employees. Its website is

  • Back to blog

    Common Interview Questions And Answers

    1. HOW DO YOU PLAN YOUR DAY?

    This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

    2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

    When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

    3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

    Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

    4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

    With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

    5. HOW DO YOU PROCESS INFORMATION?

    Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

    6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

    Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

    7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

    Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

    8. HOW TO PRIORITIZE WORK?

    The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

    9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

    Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

    10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

    This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

    Other Jobs To Apply

    Channel Relations Specialist at Sandvik: 100% Remote (Mebane, NC, US)

    Reservations Assistant | Remote | No Experience Needed

    UPS Remote Jobs (Data Entry, Part Time) $22/H Hiring Now

    Remote RN Telephone Triage - $1000 Sign On Bonus!

    Remote Tech Support Representative Entry Level Text Based Only No Degree Required

    FT Data Entry Clerk (Work From Home)

    Immediate Hire:Flight Attendant(Part-Time)

    Technical Support Specialist

    [Remote/WFM] Jetblue Airlines Hiring: Data Entr…

    Remote Chat Jobs Part Time Evening – No Phone, Set Your Own Hours | $25–$35/hr

    Delivery driver | Lewisburg, PA

    Work From Home

    Mortgage Operations Specialist

    Stay-at-Home Moms 21–39: Help bless a family - Prior Birth Required Paid $50K-$85K

    Online Remote Work

    Senior Engineer - Cybersecurity Operations & Engineering (Remote)

    UGC - Create videos at home - No experience required

    Customer Service Representative [Work From Home]

    Virtual Clerical Assistant; Remote

    Part-Time Center Associate Sinking Spring 5606

    Part-Time Instructor (Remote) Computer Information System - Online College for Career Advancement

    Remote Client Agent (Work From Home) | Flexible Schedule

    Production Associate

    Remote Customer Experience & Analytics Lead

    Remote Customer Experience & Analytics Lead

    Remote Response Associate, Roadside Assistance (CSR)

    Financial Professional - Remote

    Entry-Level Parts Advisor

    Shift Manager

    Office Staff - Seasonal

    Warehouse Worker/Cover Driver

    No Experience Necessary | Work from Home Chat Agent Job - $25-$35/hour (Remote), Compensation: $25-$35/hour

    Patient Service Representative (Remote – Full Time)

    Remote Telehealth Nurse (Nights & Weekends)

    Part Time Customer Service Representative (Teleradiology Support)

    **Entry-Level Remote Chat Support Specialist – Level 1 – Immediate Start at arenaflex**

    [Hiring] Designer, Creative Services @Abnormal

    reputed company Clerical Data Entry-Writers Work reputed company

    Reservation Agent Part-Time Evenings

    Remote Data Entry Assistant for Teens – Flexible After‑School & Weekend Hours, Earn $13/hr with arenaflex

    HR Virtual Assistant (Remote - Accra, Ghana only)

    **Entry-Level Remote Chat Support Specialist – Level 1 – Immediate Start at arenaflex**

    Remote YouTube & TikTok Content Creator for Test Prep

    [Hiring] Designer, Creative Services @Abnormal

    reputed company Clerical Data Entry-Writers Work reputed company

    Remote Night reputed company Chat Customer Service Agent – Earn $25–$35/Hour, No Commute, No Degree Required – Join arenaflex

    Reservation Agent Part-Time Evenings

    NOW HIRING: EXPERIENCED FREIGHT AGENTS (1099, REMOTE)

    Remote Data Entry Assistant for Teens – Flexible After‑School & Weekend Hours, Earn $13/hr with arenaflex

    Entry Level Remote Chat Operator (No Experience)