[Remote] Sr. Key Account Operations Specialist

October 5, 2026

Note: The job is a remote job and is open to candidates in USA. Crocs, Inc. is a footwear company seeking a Sr. Key Account Operations Specialist to support strategic wholesale account operations. The role owns day-to-day operational relationships, oversees order fulfillment, facilitates business reviews, analyzes performance data, and drives process improvements in collaboration with cross-functional teams.

Responsibilities

Support operational execution for Canadian wholesale key accounts, ensuring alignment with market-specific requirements and customer expectations
Serve as the primary operational contact for assigned key accounts, representing Customer Operations in all service-related discussions
Build and maintain trusted relationships with account operations teams through proactive engagement and transparency
Facilitate Monthly Business Reviews (MBRs) and Quarterly Business Reviews (QBRs) focused on operational performance, continuous improvement, and collaborative value creation
Align with sales and account management on joint business plans, ensuring operational strategies support growth and long-term partnership
Oversight to the end-to-end lifecycle of customer orders, from entry through delivery, ensuring accuracy and timeliness
Monitor allocations, inventory, and shipping performance to proactively address risks or service gaps
Collaborate cross-functionally to resolve escalations while maintaining accountability for resolution
Prepare and present operational scorecards and KPIs for key accounts (on-time delivery, fill rate, order accuracy, chargebacks, cancellations, etc.)
Analyze trends and root causes, providing actionable recommendations to accounts and internal teams
Translate data into insights that drive both efficiency and improved customer experience
Identify and champion opportunities to streamline workflows, reduce friction, and improve customer satisfaction
Pilot new tools, dashboards, and automation initiatives; provide feedback to scale across the Customer Operations organization
Optimize shipping lanes (X-Dock, Port of Entry, LVDC/OHDC) to balance cost, service level, and inventory flow, proactively identifying efficiencies and resolving exceptions
Document best practices and establish standardized playbooks for account operations
Support financial outcomes by minimizing chargebacks, cancellations, and lost sales through proactive account management
Ensure accurate and timely fulfillment to enable revenue recognition and protect margin
Partner with sales and operations to identify opportunities that deliver mutual value for the business and its accounts
Work closely with Sales, Planning, Logistics, Finance, and IT to align on service execution and elevate the end-to-end customer journey
Act as the voice of the account within internal discussions, ensuring operational priorities are aligned to customer expectations
Contribute to enterprise initiatives that unify customer operations across brands and key accounts

Skills

3–5 years of experience in customer operations, account services, or supply chain management
Proven ability to manage customer-facing operationalrelationships with large or strategic accounts
Strong facilitation skills, with experience leading structured business reviews and delivering performance insights
Proficiency with SAP, Salesforce, and reporting tools; advanced Excel and comfort with dashboards/data visualization
Excellent communication, influencing, and relationship-building skills
Continuous improvement mindset. Ability to adapt and thrive in pilot/innovation environments
Wholesale/retail industry preferred
Bilingual English/French communication skills (preferred)

Company Overview

At Crocs, Inc., we believe life’s too short for uncomfortable shoes. It was founded in 2002, and is headquartered in Broomfield, Colorado, USA, with a workforce of 5001-10000 employees. Its website is

Company H1B Sponsorship

Crocs, Inc. has a track record of offering H1B sponsorships, with 8 in 2026, 12 in 2025, 12 in 2024, 18 in 2023, 7 in 2022, 6 in 2021, 5 in 2020. Please note that this does not guarantee sponsorship for this specific role.

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