Senior Payment Specialist

September 26, 2026

Job Description:

Perform complex account reconciliations and lead resolution of high-priority discrepancies
Handle escalated chargeback disputes, reversals, and adjustment requests with minimal supervision
Provide expertise in ACH and Check 21 return processes while ensuring regulatory compliance
Identify trends in failed payments and settlement distributions and implement solutions
Collaborate with clients, banking partners, and internal stakeholders on critical or sensitive issues
Contribute to process improvements that enhance payment-operation accuracy, efficiency, and compliance
Mentor and train less experienced team members
Independently resolve complex reconciliations, chargebacks, and adjustment cases
Manage escalated payment issues and client inquiries using judgment and initiative
Communicate with external and internal stakeholders on high-impact matters
Act as an informal team leader and support cross-functional initiatives

Requirements:

High school diploma or equivalent required
4–6 years of related experience in banking, payment processing, or accounting
Deep knowledge of banking operations, payment processing workflows, and accounting principles
Advanced proficiency with spreadsheets, reporting, and data analysis tools
Strong problem-solving and decision-making skills with ability to anticipate risks
Excellent communication skills with experience managing escalated client or partner issues
Proven ability to balance multiple priorities while leading or supporting projects
Demonstrated leadership qualities, including mentoring and training team members
Proven track record with credit card chargebacks, ACH, Check 21, and international payments
Experience working with SQL or other query/reporting tools preferred
Ability to prioritize tasks, meet deadlines, and manage workload efficiently
Ability to work in a fast-paced and high-stress environment
Ability to use company-approved GenAI tools and craft clear, context-rich prompts
Ability to audit AI outputs for factual accuracy, brand alignment, and hallucinations
Ability to protect proprietary and personally identifiable information from unauthorized models

Benefits:

Flexible and transparent culture with remote and hybrid work options
Generous vacation time
Frequent company recharge days
Medical, dental, and vision coverage, including fertility benefits, for eligible employees and families
HSA/FSA options
Employer-paid disability benefits
401(k) or similar retirement plans with employer matching for eligible employees
Wellness initiatives supporting physical and mental well-being
Access to onsite gym at HQ
Gym memberships
Mental health resources
Wellness challenges
Employee assistance programs
Entrata Cares volunteerism, charity events, and community giving opportunities
Exclusive Previ cell phone plan
Discounts on services and local business partnerships
Bi-annual swag drops

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